12/07/22 update and estimate issues

Hi there, squared away.

Know that this is not the kind of service we want you to experience. I'll assure you that I'll help you today.

Discovering new ways to adapt to our customer's needs is how QuickBooks gets even better. Your feedback helps our Product Development team determine which feature will be implemented in the next future update. The change is also based on how popular a specific feature request is. 

That being said, I'd recommend sending feedback to our Product Development Team. This way, they may consider adding this option to our future product updates.

1. Go to the Help menu at the top and select Send Feedback Online.
2. Click Product Suggestion.
3. Select Send Feedback.

Feel free to visit these links about how to personalize and handle estimates. 

• How to Customize Invoices and Sales Forms
• Convert an estimate into an invoice

Please let me know if you have other questions about your estimates. I'm delighted to help. Take care. 

That has already been done. This is clearly not a feature that needs to be added, it's a basic function of the software that needs to be fixed. I look forward to getting real help with this issue.

Feedback was already submit. This is clearly not a feature that needs to be added, it is a basic function of the software that previously worked with the attached screenshots to document that. I look forward to getting this issue resolved or an honest answer letting me know no one can fix this and I need to move on from QBO.

Try Patriot Accounting. Much better and far less expensive.

Seriously. Thank you so much for posting this and glad I found it. I thought I was going crazy the past few days and have spent hours just to figure out what or if I had did anything on my end. Then I spent an hour on chat today for them to tell me about this BETA bs again. Insane and unbelievably frustrating. I can at least sleep easy tonight knowing there is nothing I can do. Thank for posting. 

I left this as feedback: 
I just spent an HOUR of my life on QB chat only to be sold the same dumbed down thing about this being a BETA version. You took something perfect and brought it back to the beginning stages of the internet. This change has profoundly affected my business and mind space. I will be resorting back to Wave App until this is sorted out. What change? On December 8th or 9th, some change was made that resorted the entire user backend for estimate and invoice creation to some design from the 90s. I was not even able to emulate my previous estimate through the custom form styles, not a remote possibility. A $100million dollar plus company rolling out so a change is just mind numbing to me. I'll be back when this is worked out.

Not sure why my last reply is not showing yet. But thank you for posting this and letting me know I am not crazy. I hope they fix this ASAP

Glad I could help. I spent three days and probably 6 hours going insane before I just gave up. There’s absolutely zero support for QB. I also came from wave and don’t understand how a free software never had this issue. 

I’m guessing because they have market share and know accounting software isn’t something someone will drop and move to a different provider, they really don’t care about the support side. All four reps wasted time trying to remotely go in and change estimate templates repeatedly for over an hour each. Bottom line is this update should never have happened, but at least train your employees to know the product and just tell me they can’t fix it if instead of wasting time. 

Glad I could help! It seems impossible to get honest answers and legitimate help around here. I spent about 3 days and 6 hours going insane trying to resolve this. I accomplished nothing, but wasting time. All four reps attempted to remotely connect and change estimate templates over and over, no one had a clue what they were doing. That’s like me sending someone who can’t read a tape measure to work on your home. This update should have never happened, but at least train your employees to know the product and not waste time when you decide to “squash some bugs” that don’t exist and take away key features. 

I think they know they have market share and accounting software isn’t something that can easily be switched. So support is non existent. 

Amazing that Wave, a free software had absolutely zero issues like this over the last 5 years I’ve used it. 

Sounds like our experiences were identical but 3 days and 6 hours, you have my blessing sir. Just made my way back to Wave today. Thanks again internet stranger and best to you! PS QB can kiss my

Sounds like our experiences were identical, but 3 hours and 6 hours, you have my blessing sir. I just made my way back to Wave today. Thanks again internet stranger and all the best to you.   PS QB can kiss my