I viewed the screenshot that you attached and it looks like it's asking you to log in to your account. Is there any other error message that's preventing you to log in or going to the next screen?

We're asking these questions to make sure that we're giving you the right information and steps to resolve the issue.

Please add a reply below to share more details. We look forward to it.

Fawaz040Author

Hey Jen!

Thank you for your message.

There is only three options to select. Even though I have selected the options, I cannot click the proceed option. This pops up just after signing to the company account. I can view the company account. But, without closing this box, I cannot do nothing. Just force shutdown QB.

Anonymous

Thank you for your prompt reply, @Fawaz040.

We have various ways to rectify your concern about pulling up your QuickBooks Desktop (QBDT) company file. In this, we can perform some troubleshooting steps that help eliminate common application errors.

To start with, let's utilize the Verify and Rebuild data utilities. That way, we can verify and correct your company file's most typical data errors. Please make sure your QuickBooks Desktop is up to date as well.

Here's how:

Go to Window, then Close All.
From the File menu, click Utilities.
Select Rebuild Data.
Follow the on-screen instructions to back up your data.
When the tool finishes, select OK.
Go to the File menu, then click Utilities.
Click Verify Data, then choose Rebuild Now once QuickBooks finds an issue with your company file.

I'm adding this article for reference: Verify and Rebuild Data in QuickBooks Desktop.

Once sorted out, you'll want to check out the following articles to get equipped about adding and matching your transactions. Then reconcile this to review and ensure your accounts are balanced:

Let me know if you have more concerns about pulling up your company file. I'm just a post away. Have a good one!

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