Question

QB 2021 Desktop Pro error code 16810 88467 can't even run file doctor

Forum|Forum|5 years ago
June 17, 2021
2 replies
29 views

Hello, I'm new to the community and somewhat new to QuickBooks (some previous experience with a very old version). We did a trial run using QB Premiere Pro 2015 to see if a newer version of QB would do everything we needed. As it did, we purchased and installed the 2021 version of QB Desktop Pro. (Not online version as our internet connection isn't always stable.) We have two companies.

One company imported beautifully, no problems. However, the other company (call it "B" for our purposes) started having problems - to the point where QB would crash every time I tried to open it. I got the "unrecoverable error" message - 16810 88467. I finally managed to open QB without opening the company.

We've been working with a QB Specialist from our accounting firm, who asked if we'd tried to rebuild data. I cannot do that, as I cannot even OPEN the company. I found information on this forum about the File Doctor tool, but it will not open either. I realize it can take "a while" for File Doctor to open, but when I try to run it from the tool hub, it says "please wait while we configure this for you" and then vanishes completely. I've tried several times and waited patiently for about 20 minutes, but - nothing running in Task Manager or anything. The setup window vanishes and there is nowhere that I can "browse" for the file I want to try and fix.

The OS is Windows 10 Pro.

We've put several weeks of time into this already and we think it would be great IF it works, but so far...it isn't.

Thanks in advance for any words of wisdom.

QuickBooks Desktop

A

AileneA

Moderator

Hello, swampgoddess.

Thank you for the detailed information and steps you've tried to resolve the issue. First, let me share some insight about the error you've encountered while trying to open your file.

The most common reasons why you get an unrecoverable error are:

Missing Windows or QuickBooks updates
Damage to your data
Computer issues
Program code needs repairing

Let's try another troubleshooting step to get rid of these errors and get back working. Ensure to create a backup of your company file before proceeding with the process.

Solution 1:Identify how many users are affected by using a different log in credentials to open the same company file. If the error only happens in one specific user, that user log in credentials might be damaged. Recreate the damaged user. Please note that if there are no other users that can access your company file, we can proceed to solution 2.

Solution 2: Suppress your QuickBooks Desktop

Press and hold the Ctrl key.
Double-click your QuickBooks program icon.
Hold the Ctrl key until the No Company Open window shows.
Select the desired company file from the No Company Open window.
Press and hold the Alt key, then select Open.
If you are prompted for your log in information, release the Alt key, then enter your user name and password.
Important: If you are not prompted for your user name and password, do not release the Alt key.
Press and hold the Alt key, then select OK. Do not release the Alt key until your file is completely open.

Note: QuickBooks will display a blank screen. If you can highlight a QuickBooks menu by just hovering your pointer to it, your company file is completely open.

If the problem continues, please check out the unrecoverable Error: General Troubleshooting Steps for additional solutions to fix the errors.

I'm also adding this unrecoverable error in QuickBooks Desktop for additional reference and guide.

Keep me posted in the comments if you have any other questions. I'll be here to lend a hand.

Fiat Lux - ASIA

Level 14

@swampgoddess

How big is the file size?

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