QB Slow to Start

Open the sample file. Is it still slow?

You are missing the issue. When I start QB the delay is the connection to Intuit to verify my account and subscription. Once QB is open I can open a company file fairly quickly. I don't leave QB open all day and every time I start the program it takes forever with the little yellow box in the upper right connecting to Intuit. Granted using the program is like molasses as well but its really annoying the amount of time it takes to start the program. I have to run the utilities rebuild/compress nearly monthly otherwise it takes 10-60 seconds just to process a payment on an account when I click "save".  I only have 200 customers and all I use is invoice and payments, nothing else. In 20 years I have added 25000 invoices and several times using compress I have truncated the data to a few years of data. I also use Intuit CC processing. Even though my customer pay by clicking on the payment link 80% of the time QB cant figure out which invoice to apply the payments to and often applies to the wrong one making the next payment error out and I have to move the previous payment to the correct invoice and retry the new payment. Very time consuming for something thats supposed to be automatic.

Hi there, Daj. I can see that you have done everything right on your end, and it is tough when things do not go smoothly.

Since your QuickBooks is still slow, let’s install and run the QuickBooks Tool Hub. This is a tool that will run a quick fix on your program to help it start up much faster.
 

Here’s how:
 

1. Close QuickBooks.
2. Download the most recent version (1.6.0.8) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it.
3. Open the file you downloaded (QuickBooksToolHub.exe).
4. Follow the on-screen steps to install and agree to the terms and conditions.
5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
    

If the issue persists, I recommend contacting our Live Support team so they can take a look of your software and guide you through the next steps to fix it. 

If you have follow-up questions, don’t hesitate to revisit this thread.

As I have indicated in my original statement. I have completed ALL of the steps that were recommended including running all the options in toll hub. I have search and tried everything I could find in the Q&A related to performance issues. I also opened a ticket with support in the past to no avail. I followed all requests for updates, fixes, and performance enhancements. I even replaced my workstation with a faster computer in 2025, did not make a difference. Installed the latest version of win 11 pro and faster NVME drives, more RAM, faster and more CPU's, nvidia graphics card, performance is still dismal. Every time I talk to intuit they just try to push me to online version. A quick search online shows the online version isn't any better.

Hello, dajohnso. I understand the essence of having the program run efficiently. Since you’ve already tried all available troubleshooting steps, I recommend contacting our QuickBooks Desktop (QBDT) Live Support team again.

They have the specialized tools and expertise needed to thoroughly assess and investigate your concern. This will also allow you to request an update about the ticket you previously opened.

Here's how:

1. Navigate to the Help menu in QBDT.
2. Select QuickBooks Desktop Help/Contact Us.
3. In the Help window, use the Search questions, keywords, or topics field to enter your question.
4. Click Contact Us. You can choose between Chat with us or Have us call you as an option.
    

For our support hours, refer to this article: Get help with QuickBooks products and services.

Feel free to reply to this thread if you have further concerns.