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btsaccounting
Level 2
posted
Thursday
last updated ‎October 02, 2025 8:02 AM

QBO APP - navigation bar

I'm using the QBO APP. It's separate from QBO through the web browser. I use it for two companies. My question only affects one company because the other company works fine.

 

The left side navigation bar won't open. When I click on the 3 lines with the tiny arrow to try to open it, it just shifts back and forth with each click. I'm guessing I need Tech Support, but I don't know how to contact Tech Support. I can't access any of the categories to work in the APP. Like I said, in the other company I use it for, it works fine. Not sure why this new one doesn't and I don't find any help regarding this in the community.

 

I've tried reloading it. I've tried clearing all cookies and rebooting the computer. I can't get it to open.

 

TIA,

Paula

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2 Comments 2
Candice C
QuickBooks Team
QuickBooks Team
Thursday

QBO APP - navigation bar

Good morning, @btsaccounting. 

 

It's great to see you back in the Community! 

 

Since you've already performed some troubleshooting steps to help resolve the display issues within your QuickBooks Online Desktop app, I recommend contacting our Customer Support Team for further assistance. They'll be able to review your account on the back end and also do a screenshare with you as well if needed. Here's how: 

 

  1. Go to a supported browser.
  2. Sign into your QuickBooks Online account through that browser.
  3. Once you're signed in, press the Help ? icon in the top right-hand corner.
  4. Tap the Contact Us button.
  5. Enter your question and hit Let's talk.
  6. Scroll down and choose to Get a callback.

 

Keep us updated on how the call goes. We want to ensure that you get this taken car of as soon as possible. Bye for now! 

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btsaccounting
Level 2
Thursday

QBO APP - navigation bar

Well I connected with Support, but they weren't able to do anything other than tell me that the APP is glitchy and I really should just open QBO in Chrome. She even saw the screen and admitted it looked strange without the ability to navigate. So much for having an APP that doesn't work! 

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