Hello, VMarina. 

This isn't the kind of experience that I'd like you to have while using QuickBooks. 

I want to make sure you're able to get your account up and running. I want to check on this for you, but account related concerns are mainly handled by our live support.   

I have another way on how to reach out to our customer support team, even though you're not logged in to your account. Please refer to this link, this will redirect you to our customer support team. 

To make sure you'll get prioritize to your concern, please check the availability time of or customer support team. You can contact us every Monday to Friday from 6 AM - 6 PM.   

Place a comment below if you have other concerns. I'll get back to you as soon as I can. Stay safe!

just purchased a licence (with new Mac computer) sales guy says it will work. came with disc, tried to download online and after downloading Desktop Pro 2021, it says not compatible. can't find a Mac download. Haven't even got to where you enter licence number - any ideas?

Don't sweat, @PAYC. You've got me!

It's my pleasure to help you download and install the QuickBooks Desktop for Mac. This way, you can use and start managing your data as soon as possible. 

QuickBooks Desktop Windows and QuickBooks Desktop for Mac are different, that's why they are not compatible. But don't worry, here's how to download the Mac version: 

1. Go to the QuickBooks download page. 
2. Select your State, Product, and Version in the drop-down arrow. 
3. Click Search, then Download. 

On top of that, ensure that your computer meets the system requirements to download the program seamlessly. 

Once done, you may now install the program using the disc you buy. Follow the steps below: 

1. Close all the applications. 
2. Open the installer or insert the disc into the Mac CD drive to open the QuickBooks installation.
3. Drag the QuickBooks icon to the Applications folder. 
4. Follow the on-screen instructions to finish the process.

If you’ve upgraded from a previous version of QBDT for Mac, I'd recommend updating your company file to work in the newer version. For complete steps, click this link: Install and set up QuickBooks Desktop for Mac.

Additionally, feel free to visit the following articles on how to fix QuickBooks performance issues and other guides to manage your account: 

• QuickBooks Desktop Mac 2021 User Guide
• Resolve QuickBooks Desktop performance issues: Manage your data file

I'm always ready to help you if you need help learning the ropes in QuickBooks. Feel free to leave a message below, and I'll get you back, PAYC.

Will QuickBooks Mac 2021 desktop be compatible with the newest Mac book macOS Ventura?  I use this software as a personal finance and have no intention of subscription based software. 

@Mercerjam 

It will but you should wait to upgrade your OS until QBD 2021 is stable to run on it. Let other early adopters deal with the problem.

this is not and upgrade but rather a brand new mac book pro I just purchased

Thanks for getting back to us and providing additional details about your concern, Mercerjam.

I can help share info about the system requirements to help you run the QuickBooks Mac 2021 desktop without any issues. You can check this article to verify if you'll meet the minimum requirements: System requirements for QuickBooks Desktop for Mac 2021.

You can also check the QuickBooks Desktop Mac for 2021 User Guide to help you manage your account.

If you need anything else about managing your account or any QB-related issues, you can post them anytime here. I and my colleague will be happy to help you succeed.

I have been running QuickBooks Mac Desktop  2021 on a new M1 MacBook Pro with Ventura for many weeks, with no problems at all.

good news, anything missing in the mac version?