Inventory Discrepancies

I know that this hasn't been easy for you, DandB7.

I also appreciate all the efforts that you've exhausted just to get this working. At this point, I'd still recommend getting in touch with our technical supports. This way, we'll be able to check the status of your previous case and further investigate this issue. Here's how to connect with us:

1. Go to the Help icon.
2. Select Talk to a human.
3. Enter "Talk to a human" again in the search bar.
4. Choose I still need a human, then click Contact us.
5. Select Get a callback or Send a message to start a conversation.

I'm also adding this article to help track the inventories on hand and the cost of goods: Use reports to see your sales and inventory status.

Feel welcome to visit the Community again with any concerns or questions you may have. I've got you covered.

thanks so much for the response!  Yes, we have done this twice.  Both times it's gone up to a supervisor level and then they fail to respond with a solution.  I have shared my screen with them where they have witnessed and admitted there's a problem but we have yet to receive a resolution.  One of the supervisors mentioned that other companies are having this problem as well and I would imagine there are others that don't even realize it's happening.  

Also appreciate the article but the issue is that many of the products are showing a deflated number in "Qty on Hand".  The real number and problem is only visible when you click through to "inventory adjustments" and a quantity anywhere from 1-6 additional is showing here.  Regardless of the adjustment we make it's still off by the same number, which is what I demonstrated live to a supervisor.  There's no way to see this from pulling spreadsheets or looking at "quantity on Hand".  Shopify and our packing center also pulls from this number so it's messing everything up.  

Anyways - appreciate the quick reply and I'll keep trying.  If you know how to reach someone above a supervisor level that would be very helpful.