Question

Merchant Services

Forum|Forum|4 years ago
May 13, 2022
25 replies
38 views

Merchant Services has not been downloading or matching transactions for almost two weeks now. I have called twice and both times I am told that they are aware of the issue and are working on it. Is this going to be fixed or am I going to need to get a different merchant services account. This is unacceptable service.

QuickBooks Desktop

R

RCV

QuickBooks Team

I know that this hasn't been easy, @ns21.

I would also feel the same thing where Merchant Services has not been downloading or matching transactions for almost two weeks. I'll take note of your experience with our customer support so we can submit proper feedback to our Management Team. We'd like to have this opportunity to help you in a more timely and efficient manner in the future.

At this time, this is still n ongoing issue where Merchant Service Deposit (MSD) is stuck in "Please wait... We're matching your deposits to Quickbooks desktop records." In this case, I'd suggest contacting our To speak with one of our agents from the QuickBooks Merchant Support Team, please check out this link: QuickBooks Online with Payments & Merchant Service Center. From there, they'll add you to the list of affected users and will send you an email notification once there's an update on this case. To ensure we address your concern, our representatives are available from 6:00 AM to 6:00 PM on weekdays and 6:00 AM - 3:00 PM on Saturdays, PST. See our support hours and types for more details about this one.

I also encourage you to review some of our commonly asked payment questions through this article: QuickBooks Payments FAQ. Visit our QuickBooks Payments page for more insights about managing your customer payments on your account.

I'm just one post away if you need a hand with processing customer payments or any QuickBooks related. I'll be here to ensure your success. You have a good one.

N

ns21Author

Is there an ETA for the fix?

L

LollyNino_C

QuickBooks Team

The error that is occurring in Merchant Service Deposits (stuck on “Please wait… We’re matching your deposits to QuickBooks Desktop records”) showed up with the last update (QuickBooks Desktop 2020 R14). I have reinstalled the QuickBooks software and by reinstalling the update components individually have isolated the error to the “maintenance” component of R14. I have also run the various utilities from the QuickBooks Tool Hub, with a full reboot between each run, and that did not fix the problem.

We want this fixed as much as you do, @since2007.

As of now, our engineers are still investigating the cause of the issue. Rest assured, though, that they're doing their best to come up with a fix as soon as possible.

I recommend contacting our QuickBooks Payments Support Phone Team. so that you can be added to the list of affected users. This way, you'll receive email updates of the investigation's status and be notified once it's been resolved.

I suggest you open this article as well: Process payments in the Merchant Service Center. You'll find steps on how you can process a credit card and an eCheck.

I'm also including some additional info on Merchant Service Deposits in QBDT: Record Merchant Service Deposits.

I'm just one post away if you need a hand with Merchant Service Deposit or any QuickBooks-related. I'll be here to ensure your success. You have a good one.

M

markinstl

"Please wait... We're matching your deposits to QuickBooks Desktop records"

We are having the same issue here. It began happening after Quickbooks 2020 Pro installed the latest update. Luckily until today I avoided installing that update on one of our other workstations and could still process merchant deposits. Unfortunately today Quickbooks forced me to install the update now that workstation no longer processes merchant deposits.

I'm in chat with Intuit now as instructed to 'notify' them we are also having the issue. This seems pointless and it taking valuable time.

Mark

T

tpinkham

We also are having this issue. I have called twice when i called last week i was told it would be fixed in an update on Friday. There has not been an update. This is not good service. It has been almost a month since the issue started. Quickbooks this needs to me priority!

M

markinstl

I'm in IT so this was easy for me to do but this has been my work around until Intuit issues a patch...

I created a Windows 10 virtual machine so I'd have a clean Win10 install to work with.

I installed my original download of Quickbooks 2020 R6 then unchecked auto updates so it wouldn't update.

This allowed me to open my existing company file and perform merchant deposits. Quickbooks did nag about opening a company file formatted for a newer version of Quickbooks, however, it still worked. When I'm done with the merchant deposit I close Quickbooks on the virtual machine then open it on my workstation and carry on as usual. I'm only using the virtual machine to process the merchant deposits.

It's dumb that I have to do this but it beats manually entering the credit card transactions and deposits.

Mark

S

since2007

We tested the Merchant Services Deposits function in our QB Desktop 2020 Premier yesterday and the error:

“Please wait… We’re matching your deposits to QuickBooks Desktop records” is no longer appearing, and the records matching function is now working again. We did not download any QB software updates so the fix seems to be internal to QB.

Keeping our fingers crossed...

M

markinstl

I just tried it and it worked for me also. YAY!

So much for getting notified about the fix... What a racket.

Mark

N

ns21Author

I didn't get notified either despite being told by three reps that I would. Poor service.

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