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S
SisuCoffee
May 2, 2020
Question

Quickbook Deposits Withheld

  • May 2, 2020
  • 1 reply
  • 17 views

I used Quickbooks GoPayment to receive funds for 2 invoices. I have been waiting over 30 days for a withheld payment to be processed. The email I received said no additional information was needed and the payment would process soon, but is still withheld. There is no contact info for a support email, chat or phone. There is no recourse at all to receive these funds. Why is Quickbooks withholding my deposits? 

    1 reply

    S
    SarahannC
    Level 9
    May 2, 2020

    Hi there, SisuCoffee.

     

    I appreciate you for providing further details of your concern. 

     

    I'm unable to share with you the accurate reason why you're not receiving the funds until now. There are things that we will need to figure out why it is happening on your end. With that, I would recommend contacting our payment support as they take charge of handling this kind of situation. This way, they can further investigate what triggered this process. It's also a way to ensure that the right information will be given to you. 

     

    Use this link to connect with them: Contact Payments Support. You may also want to check this article. It's all about managing your account information using the Merchant Service Center.

     

    If you still have other questions about payment processes, you can drop a comment below anytime. I'm right here to assist you. I hope you're doing well. Take care!

    H
    Hlynn
    June 3, 2021

    I am going through the same problem.  I deposited two payments and today they say “withheld”.  What do I do?

    C
    Charies_M
    Level 9
    September 10, 2022

    Same problem. I used QB payments to process a handful of payments. The first one was completed with no issues. The second and third appeared to be the same until roughly 5 days after the payments were initiated. The day I was suppose to receive the deposit I tried to login to my payments account only to find out it had been closed with no notice or explanation. When I looked at the status of the deposits they now both showed as withheld. I've been trying to contact support regarding the issue for almost 2 weeks now. Everytime I finally am able to talk to a representative they have either told me I need to contact a different department or that they'll escalate my case and I will get an email about it within a couple days. Have yet to receive said emails. I've talked to my customer about the charges and they have provided proof that both transactions had been withdrawn from their bank account within a couple days of when they were initiated. So essentially quickbooks is just keeping my money with no explanation or notice and no way for me to be able to remedy the issue. There's no possible way that this is legal. It's nothing short of theft honestly. 


    Welcome back, st3ns0n91.

     

    Upon checking, I've seen that you have an open case under your account. That said, I suggest contacting our QuickBooks Point of Sale Support Team. They're equipped with tools to securely look into your account and further check the main cause why payments account is closed with no explanation. 

     

    Please click this link to reach out to our support: Contact Point of Sale Support.

     

    In case you have future questions about POS, check out this guide to learn more: QuickBooks Desktop Point of Sale User Guide.

    .

    Anything else you need help with can be answered here in the Community. Just let me know and I'd be happy to assist. Have a good one.

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