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Shiran Madal
February 20, 2019
Question

transfer the software to new computer

  • February 20, 2019
  • 9 replies
  • 25 views

Hello ,
I want to buy a new computer, how to transfer the software to the new computer,
I bought the software on 3.12.18

9 replies

K
KhimG
Level 7
February 20, 2019

Hi there, @Shiran Madal.


Thanks for coming to the Community for help. It's my pleasure to help you move your QuickBooks Desktop to a new computer. 


When transferring the program to a new computer, you need your product and license information. Then, make sure to uninstall existing QuickBooks first before attempting to reinstall. 


Here's how to install QuickBooks:
1.    On the computer where you want QuickBooks desktop installed, download the installation files or insert the CD.
2.    Download QuickBooks Desktop, then click the QuickBooks executable file installation.
3.    Choose Yes to All, then click Next.
4.    Agree to the Software License Agreement, then select Next.
5.    Enter your License and Product numbers, then select Next.
6.    Then, choose the type of installation for the computer.
7.    Select where you’ll be using QuickBooks.
8.    Click a new install location, then select Install. 
9.    Hit Open QuickBooks to get started!
10.  Activate QuickBooks. 


If you’re moving a single user only QuickBooks, you can use the new Migrator Tool in transferring your program and your files. This is available in QuickBooks 2019 and is being rolled out in phases in older supported versions.

 

Here’s an article for your reference: Move or reinstall QuickBooks Desktop in another computer.

 

That should answer your question for today. Let me know if you need anything else, I’ll be here to help. Take care and have a great day!
 

T
TexasRidge
March 31, 2022

I moved my single user QuickBooks Pro 2020 from my old computer to my new computer using your Migrator Tool, but I was unable to activate it on my new computer due to it exceeding the number of licenses. I signed out of my QuickBooks account and uninstalled the program entirely from my old computer, and I still cannot register or activate my QuickBooks on the new computer. Please help.

D
DebSheenD
Level 5
March 31, 2022

I've got you covered, TexasRidge.

 

I'm here to help you install QuickBooks Pro 2020 on your new computer. 

 

The error you encounter can be caused by one of these reasons:
 

  • More workstations are open than the number of licenses you've bought.
  • A log file is pinned and the workstations need to be rebooted.
  • A firewall is blocking the client workstation from the server.

 

With this, We'll try some solutions to fix the issue. First, let's verify the number of licensed users. Here's how:

 

  1. Open QuickBooks.
  2. Press F2 on the keyboard.
  3. Check the number of licensed users in the User licenses row.

 

If the number of users is less than expected, I recommend contacting our QuickBooks Technical Support to have your account checked. They can verify how many users licensed can access the software. Here's how to contact them: 

 

  1. In QuickBooks, tap Help.
  2. Click QuickBooks Desktop Help.
  3. In the Have a question? window, choose Contact Us.
  4. So you'll be route to the correct support, enter your concern, then hit Continue.
  5. Tick either Message an Agent (Chat to a support agent) or Talk to a Specialist (Arrange a callback from a phone agent).

 

Also, I'm adding this article to further guide you in managing your business's growth using QBDT: QuickBooks Help Articles. It includes topics about account management, banking, and expenses, to name a few. You can also explore video tutorials to help you learn your way around the program.

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