Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
Jon STK
December 11, 2022
Question

Unable to access multiple key functions in quickbooks to complete basic tasks!

  • December 11, 2022
  • 4 replies
  • 15 views

Not sure exactly when this started but it has become so frustrating that QBO has become almost unusable. 

Everytime I click on a and action that requires a new window to open within the main window (examples below) nothing happens, if I click the refresh in my browser I get the green dots and then the requested window pops up most time but this is causing major delays and wasted productivity.

Initially I thought it was some sort of browser compatibility issue but I have tried on multiple OS systems and multiple browsers but keep seeing the exact same problem.  I have to refresh quickbooks dozens of times a day.

Here are some examples of links that are not working within QBO

  • Expense Page -pay bills button
  • Reports Page - electing a transaction
  • Invoices - create invoice

Honestly it's every single page that requires a secondary window within the app, need to figure this out or find another option because the product has become unusable with all these glitches

4 replies

LollyNino_CQuickBooks Team
QuickBooks Team
December 11, 2022

You can perform some troubleshooting steps to isolate the issue, @Jon STK. 

 

If you haven't yet, try to power down and restart your mobile device. Then, install the app again afterward. I have here some additional steps you can perform to isolate this behavior.

 

First, change the data connection on your device. If you're connected to Wi-Fi, turn it off and use cellular data and vice versa. Then try opening QuickBooks again. If the same thing happens, you can close and restart the application. Or, clear the app's data. 

 

Here's how:

 

  1. From your device's Settings, select Apps (varies by device).
  2. Choose the QuickBooks app from the list.
  3. Select Storage.
  4. Finally, tap on clear data.

 

Also, please take note of the system requirements of the app to make sure it works smoothly. Here's an article where you can see the list: QuickBooks Online Access For Mobile Devices.

 

Just in case you're still getting the same result, I would recommend reaching out to our chat and phone support teams. They can take a closer look at this to determine what's causing the issue and make sure that you're able to install the app. Here's how to reach out to them:

 

  1. Login to your QuickBooks Online account.
  2. Go to the Assistant icon to open the QB assistant window.
  3. Select Contact Support Team, then enter your concerns.
  4. Click Contact Support Team again.
  5. Choose Chat to start a conversation.

You can also check out our support hours for the most updated contact information. 

 

Don't hesitate to post in the Community or click the reply button below for follow-up questions about using the QuickBooks app. I'll be here to help. Keep safe. 

Jon STKAuthor
December 11, 2022

The problem is not on a mobile device slo none of this information applies.  As I explained in my post it's not a matter of resetting the device because it is happening on all devices, I have two different PC's I use to access quickbooks and one Mac device.  I also use two different networks and one of the PC's is connected via ethernet so it's clearly not the connection causing the issues.  In addition this has been going on for more then a months time.

Within the PC I have tried dozens of times to completely close out of QBO and log back in and that has done nothing to fix the problem, it is constant.

lin_jcaj
Level 9
December 11, 2022

Hello there, Jon STK. I appreciate the steps you've taken. I'll share another option to fix the issue.

 

This can be a browser's cache problem. Over time files can become outdated, causing issues like being unable to access multiple keys. You can use an incognito or a private window:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to do so, go back to your regular browser and clear its cache. This way, the system can start fresh again. Alternatively, you can use a different supported web engine.

 

If the same thing happens, consider contacting our Customer Care support to investigate this further. You can follow the steps provided above on how to reach out to them.

 

I want to ensure everything is taken care of for you. Kindly give an update on how things turn out. I'll be around if you have additional questions.

Need QuickBooks guidance?
Log in to access expert advice and community support instantly.
Terms & ConditionsAccessibility statement