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Venus_529
Level 1

How can I contact Quickbooks payments

I have contacted support for Quickbooks payments over the phone and on a chat. Every time the issue is not being resolved and they promise to escalate it and contact me within 48 hours. This has happened about 5 times and nobody has contacted me or given me an explanation. What is the address where I can contact them? I don’t want to waste my time calling or chatting anymore. 

2 Comments 2
KimberlyS
Moderator

How can I contact Quickbooks payments

We always strive to enhance your experience when handling customer payments, Venus_529. While I can't directly connect you with our technical team, I'll ensure you can get in touch with them accordingly.

 

Please know the option to reach our QuickBooks Payments support team through physical addresses or email is currently unavailable. I understand you've already contacted them via chat or callback. However, these are the only options to connect with them and gather updates regarding your case.

 

Here's how to talk with an expert through QuickBooks Online (QBO):

 

  1. Sign in to your QBO company.
  2. Select (?) Help and proceed to the Search tab.
  3. Key in a question or topic from the designated field, then click Contact Us at the bottom of the Help panel.
  4. Choose Chat or Callback.

 

If you want to reach them from the Merchant Service Center, proceed to these steps:

 

  1. In the top menu, click Support.
  2. Enter your concern in the What can we help you with? box, then pick Continue.
  3. Select Chat or Callback.

 

Additionally, observe their support hours for convenience as you initiate the process above.

 

Moreover, you'll want to utilize this material for guidance whenever you need your account statements or modify statement and deposit notification settings: Access statements in your Merchant Service Center.

 

You can revert to this thread if you have future QuickBooks Payments-related queries. We're always here to supply essential information to help you with various business tasks.

Venus_529
Level 1

How can I contact Quickbooks payments

Please read my posted question again where I clearly state how I have already contacted you by phone and chat and every time the issue has been escalated but it is just a ruse so I let them hang up. The issue has been escalated five times. Same issue. And they never call me back. 

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