How to get to next level help with a recurring issue?

I am having the same issue....again.  It first happened in March 2023 after three weeks of getting nowhere with first level agents, someone FINALLY put me through to the next level help. I think she was in Virginia, and she was wonderful.  She worked with HER advisors and got my issue resolved.  NOW, the same thing has happened and I cannot export payroll to QBO.  I clicked "contact" and asked for and received a call back.  I told him I had the same issue in March and would need to talk to a next level agent.  He told me this was a known issue and he added my name to the email and I would contacted when the issue was resolved.  I asked to speak to a next level agent again and he said he would have his superior call me.  He then put me on hold for five minutes, and told me he couldn't tell me when the supervisor would get back to me.  I know he didn't ask a supervisor to call me.  I need to get this issue resolved TODAY.  Please tell me how to get to next level agents that can assist.  I should have to deal with first level when I know all the steps they will have me do and I have already done them.

Thank you.