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C
childrenshope
April 21, 2022
Question

Is anyone having this issue? Tab key getting stuck on first line of Category? You have to use your mouse to get to category. It is just on the first line.

  • April 21, 2022
  • 5 replies
  • 12 views
No text available

5 replies

Z
ZackE_Moderator
Moderator
April 21, 2022

Hi there, childrenshope. Thanks for getting in touch with the Community.

 

Since you're unable to utilize your tab key to move to the next line from Category, I'd recommend checking your browser. It's possible this could have something to do with temporary internet files. Browsing applications store these types of records, but sometimes they can cause issues with certain webpages. You can open a private window and check to see if your tab key's working properly.

 

Here's how to access incognito mode in some of the most commonly used web browsers:

  • Google Chrome: Ctrl + Shift + N
  • Mozilla Firefox: Ctrl + Shift + P
  • Microsoft Edge: Ctrl + Shift + P
  • Safari: Command + Option + P

 

If you're able to move to the next line with your tab key while browsing privately, it's safe to say this problem's being caused by your browser. It can be fixed by clearing cached data and Intuit-specific cookies.

 

In the event it continues occurring while using incognito, you'll initially want to try switching to another browsing application.

 

Here's a list of supported browsers:

  • Google Chrome
  • Mozilla Firefox
  • Microsoft Edge
  • Safari 11 or newer

 

You can also check a browser's compatibility with your books by utilizing our browser health checkup tool. QuickBooks supports the current and two previous versions of browsers. If you find that you're using an older version, make sure to update it to its latest release. Steps for doing so can be found on the particular company's website.

 

In the event you've found no problems that could be causing this with your browser, I'd recommend using a different device and/or internet connection. If it continues happening on other devices and/or internet connections, you'll want to get in touch with our Customer Care team. They'll be able to pull up your account in a secure environment, conduct further research, and create an investigation ticket if necessary.
 

They can be reached while you're signed in:

  1. Use the Help (?) icon.
  2. Click Contact Us.
  3. Enter a description of your situation in the What can we help you with? field, then hit Let's talk.
  4. Select Start messaging or Get a call.

     

Be sure to review their support hours so you'll know when agents are available.
 

I've also included a detailed resource about system requirements for QuickBooks which may come in handy moving forward: System requirements
 

Please don't hesitate to send a reply if there's any questions. Have a wonderful day!

T
therestaurantatw
June 5, 2022

Any idea when this might be fixed?

J
JamaicaAQuickBooks Team
QuickBooks Team
June 5, 2022

Thanks for updating this post, @therestaurantatw. I’ll share some updates about the TAB key feature in QuickBooks Online.

 

I understand the convenience of being able to use the TAB key while working with QuickBooks. However, as mentioned by Just_me, we have an in-progress report about this issue. Let me make it up to you and ensure you'll know when this issue will be fixed.

 

We’re unable to give a specific timeframe or timeline as to when will this be resolved. Please know that our engineering team is still working on this to provide the best solution.

 

For now, I’d recommend you contact our Customer Care Support. This way, you’ll be added to the list of affected users. Rest assured, you’ll receive a notification once the fix is available.

 

Here’s how:

 

  1. Go to the Help icon.
  2. Select either of these to start: Assistant or Search.
  3. Enter your concerns.
  4. Choose a way to connect with us: Start a chat or Get a callback.

 

Please take note that QuickBooks Online Plus, Essentials, and Simple Start are available from M-F 6 AM to 6 PM PT and on Saturday from 6 AM to 3 PM PT. For QuickBooks Online Advanced, we're available any time, any day.

 

Your patience is greatly appreciated during this time. I also appreciate you doing the workaround, which is using the mouse to click the fields. You’ll want to continue doing so upon entering the category line.

 

I'm adding this article to view various details on requirements for your computer’s operating system, your internet speed, and your web browser: System requirements for QuickBooks Online.

 

Feel free to go through this reference when personalizing and adding your personal touch to your sales forms: Customize invoices, estimates, and sales receipts in QuickBooks Online.

 

Stay in touch with me if you need additional information about the process. I’m determined to help in any way I can.

J
Just_me
Level 3
April 21, 2022

There are many having the same issue.  QB is aware of it and supposedly trying to figure out how to fix it.  

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