A

Anonymous

Question

Tabbing issue when entering bills

Forum|Forum|4 years ago
April 6, 2022
11 replies
21 views

When I am entering a bill, when I tab after entering the reference number, the item or category line is really messed up. All the boxes are all scrunched together. I have to click somewhere else on the screen and then go click back in the line and finish coding the bill. Does anyone else have this issue?

QuickBooks Online

A

Anonymous

Thank you for posting here in the Community, @1876950. I’ll help you with entering bill seamlessly in QuickBooks Online (QBO).

Using the application seamlessly can help us work faster and finish our tasks on time. To isolate this matter, you can perform some troubleshooting steps as this concern could be a browser-related issue. Stored cache can cause unexpected behavior while using the application.

Here are the keyboard shortcuts to open a private browser:

Google Chrome: press Ctrl + Shift + N
Mozilla Firefox: press Ctrl + Shift + P
Microsoft Edge: press Ctrl + Shift + P
Safari: press Command + Shift +N

If it works, kindly proceed with clearing your cache. This helps improve the performance of the application. Then, if the issue persists, you can refer to this article for other supported browsers while using QBO.

Furthermore, you can refer to this article about recording bills in QuickBooks Online: Enter bills and record bill payments in QuickBooks Online

Let me know in the comments if you need further assistance with your transactions. I’ll make sure to get back to you as soon as I can. Have a great day!

T

tmushang

hello,

I'm having the same problem as well. I have cleared my cookies and cache data, and I tried to use a different browser ( Microsoft edge).

I have attached a picture of this issue

A

Anonymous

I have cleared cookies and all that as well. It's frustrating because it slows you down entering bills. Here is a photo of what mine looks like.

J

Just_me

Level 3

It's a wide spread issue. Chat "Support" told me it's working as it should... much like they always do. (Eyeroll) They haven't really seemed to care much, so I have just dealt with it. (And yes, I cleared my cache, cookies, Etc)

Nothing else I can really do. It is SUPER annoying and SUCH a waste of time to have to deal with it.

QBO is almost always broken, these days.

B

Blue7680

I have this issue also. When tabbing through any transaction when getting to Categroy field it is all messed up with unrelated items plus one cannot tab out of it. I have to click on something else and then go back to Category. I understand that this has happened in Chrome, Edge and several others so is not a browser issue. It is a Quickbooks issue. It is frustrating and the work takes longer. I hope they fix it soom.

J

jroubal

Thanks for posting this I thought I was losing my mind, it's very annoying so hope they find a fix soon!!

B

Blue7680

One thing I did to get through a transaction was to hit shift-tab ,when I hit the Category field, followed by tab tab. I got pretty quick at it. The work went faster and less reaching for mouse constantly.

J

Just_me

Level 3

In an update I received, just today, it is supposedly in the works to have this function fixed, next week sometime.

I'm not holding my breath, though.

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