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wolffixer
Level 2

Scheduled Reports Failing/UAC issue?

I am working to setup scheduled reports for my QuickBooks desktop. 

 

Using: QuickBooks Desktop Premier 2018. Fulling up to date, Logged in as the admin on single user mode. Windows 10 machine using a network install of QuickBooks. I am working on a workstation not the server. 

 

When I open schedule reports center I get the message on the top of the report that: "QuickBooks found that your Windows is running in high UAC setting, which will block the scheduled reports." 

 

However, My control panel clearly states it is turned to "never notify" just like QuickBooks article states to turn it off. Computer settings have been changed and computer restarted multiple times. 

 

On the test scheduled report I've setup it lists under "last email" column: "Failure (details)". When I click on details I get a generic message: "The Scheduled Report has failed due to one or more of the following possibilities: One or more unknown errors have occurred. Please try again later." Basically a meaningless message that is not helpful. 

 

I have setup my mail clients in preferences to both using outlook to send and using a online gmail account. Both work fine on a report I click to email. They send fine that way. However nothing is working from the scheduled report side. 

 

My Request: Can someone give me any ideas why this would be failing? Things I can check outside of just pointing me to the article how to set up scheduled reports. I'm quite sure I've done all that. 

 

 

 

 

 

Side issue that probably doesn't have a solution: I would love to be able to send reports (Assuming they actually work) in multi-user mode. If I need to switch to single user mode once a week to get reports to send I'm fine with this but would love a way to make it happen. 


Main Goal: I have a bunch or reports that go do a bunch of different people so scheduled reports seems like the only way I can set this up. Processing multiple reports at once doesn't work because they all have to go to one email. I'd love a way to save a report with a email that it gets sent to automatically or even when I manually send them all at once. Don't know that QuickBooks can do this but would love if it could. 

 

Solved
Best answer March 07, 2020

Best Answers
AileneA
QuickBooks Team

Scheduled Reports Failing/UAC issue?

It's my priority to help you sort this out, @wolffixer.  

 

I've conducted research here and found out that there's an open investigation about the UAC settings which will block the schedule report issue. We don't have a specific time-frame to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.   

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users and provide this number for easy tracking: INV-12177. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.

 

You can follow the steps below to connect with us:

  1. Open QuickBooks Company File.
  2. Click the Help menu and choose QuickBooks Desktop Help (F1).
  3. Select Contact us.
  4. Type your concern, and click Search
  5. Choose an option on how you want to connect with our support

  

 

 

  

 

 

 

Please check out our support hours below and contact us at a time convenient to you:

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

In the meantime, we can manually run memorized reports and email it to your client. We can start logging in to your account and create it, Let me show you how. 

 

  1. From the Reports, choose Memorized and click Memorized Report List.
  2. Type the Report name you want to assign the report.  
  3. Click the Display
  4. On the upper corner tap E-mail, choose either send report as Excel or send report as PDF.

 

After successfully sending the E-mail, lets go run memorized report to double check it. 

 

You can also refer to this article about creating, accessing, and modifying memorized reports for your reference: Create, access and modify memorized reports

 

If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!

View solution in original post

41 Comments
MaryAnn_E
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Hello @wolffixer,

 

You can switch as a single user mode then Run a Verify and Rebuild to fix data damage on your QuickBooks Desktop.

 

To Verify:

  1. Click File at the top menu.
  2. Go to Utilities then select Verify.

 

To Rebuild:

  1. Click File at the top menu.
  2. Go to Utilities then select Rebuild.

Once done, try setting up a scheduled report in your QuickBooks.

 

For your reference, read through this help article: Fix data damage on your QuickBooks Desktop company file. It has the basic steps in using the Rebuild Data tool as well as using the file doctor. 

 

Let me know if you have more questions. We're always delighted to be your QuickBooks guide.  

wolffixer
Level 2

Scheduled Reports Failing/UAC issue?

I have done both of these things and it doesn't seem to make any difference. Only error that showed up was one thing had the wrong number. Nothing that seemed major.

 

When I'm in scheduled reports center the report is still falling to send. the generic error doesn't say anything but that it failed. 

 

Other issue I see that I mentioned above is that the scheduled reports center in QuickBooks still seems to think that I have UAC enabled but it is clearly off. Everything has been restarted multiple times since it was turned off. I don't know if this is causing it to fail but emails are not going through. I have tried both using outlook as the mail client and gmail. I can email through both ways sending invoices, statements, reports... but the scheduled reports center doesn't send anything just the error?

 

Any other thoughts? 

AileneA
QuickBooks Team

Scheduled Reports Failing/UAC issue?

It's my priority to help you sort this out, @wolffixer.  

 

I've conducted research here and found out that there's an open investigation about the UAC settings which will block the schedule report issue. We don't have a specific time-frame to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.   

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users and provide this number for easy tracking: INV-12177. We'll be sending you updates via email once we get this sorted out and I'll also keep this thread on track.

 

You can follow the steps below to connect with us:

  1. Open QuickBooks Company File.
  2. Click the Help menu and choose QuickBooks Desktop Help (F1).
  3. Select Contact us.
  4. Type your concern, and click Search
  5. Choose an option on how you want to connect with our support

  

 

 

  

 

 

 

Please check out our support hours below and contact us at a time convenient to you:

  • 6:00 AM-6:00 PM Monday-Friday
  • 6:00 AM-3:00 PM Saturday

In the meantime, we can manually run memorized reports and email it to your client. We can start logging in to your account and create it, Let me show you how. 

 

  1. From the Reports, choose Memorized and click Memorized Report List.
  2. Type the Report name you want to assign the report.  
  3. Click the Display
  4. On the upper corner tap E-mail, choose either send report as Excel or send report as PDF.

 

After successfully sending the E-mail, lets go run memorized report to double check it. 

 

You can also refer to this article about creating, accessing, and modifying memorized reports for your reference: Create, access and modify memorized reports

 

If there's anything else I can do for you, please let me know. I want to make sure everything is taken care of for you. Have a great day!

View solution in original post

wolffixer
Level 2

Scheduled Reports Failing/UAC issue?

Thank you for the replay. So I understand correctly we are saying scheduled reports will not work at this point because of the issue with UAC? and QuickBooks Engineers are working on the issue?  I just want to make sure so I don't spend more time working to solve an issue on my end trying things that won't ever work and waste my time. Up to this point I do manually process all the reports. This was my attempt to save time and simplify from processing manually to scheduling everything. I will work at calling over on Monday sometime and try and get on a list to be contacted when they fix this if that is the best solution we have at this point. 

AlexV
QuickBooks Team

Scheduled Reports Failing/UAC issue?

You're correct, wolffixer

 

This has been reported already. I'd like to thank you for your patience and rest assured that our developers are working to fix this as soon as possible. You can continue doing your workaround until everything's good.

 

You can also visit our QuickBooks Desktop Help for additional articles and references that can help you in managing your business.

 

Keep in touch if you need more help. Wishing you all the best!

wolffixer
Level 2

Scheduled Reports Failing/UAC issue?

I have called tech support for QB's and they say they have added my info to their list. Hopefully this gets resolved quickly because it would be very helpful to be able to use the scheduled reports. If you find out info that say the newest version of quickbooks fixed this issue or they release 2021 version with this fixed let me know I'd upgrade immediately. 

Candice C
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Good Afternoon, @wolffixer

 

Thanks for keeping us updated here in the Community. I'm glad that our Customer Support Team was able to add you to the affected user's list for this issue. Since you're added to this list already, you'll receive emails to keep you updated on this matter.

 

We're always here to lend a helping hand, so let us know if you have any other questions. Have a splendid week!

TRice2020
Level 1

Scheduled Reports Failing/UAC issue?

Please advise, is this still an unresolved issue, so many weeks later? Not cool. We are having the exact same issue. What is timeframe of completion of fix?

Tori B
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Good morning, @TRice2020.

 

Currently, this is still under investigation. There is no exact time frame of when this will be resolved. Please know that our product engineers are working diligently to get this fixed. 

 

I recommend contacting our support team to be added to the list of affected users. This way, you can receive email updates and know when our product engineers have posted a resolution. I've included the steps below to contact support. 

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.

Please don't hesitate to let me know if you have further questions or concerns. You can always reach out to the Community or me anytime you need a helping hand to get back to business. Take care and stay safe! 

SupaMonkey
Level 2

Scheduled Reports Failing/UAC issue?

Same issue here on same version of Quickbooks.

Please get this fixed...

Tori B
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Good morning, @SupaMonkey

 

As of now, this is still under investigation. Since you're having the same issue, I recommend contacting support using the steps listed above. This way, you can receive email updates and be notified when a resolution is posted. 

 

I appreciate you taking the time to let us know you're also having the issue. I'll be sure to take note of it. 

 

Please let me know if you need further assistance. We are here to help you every step of the way. Have a good one!

richard b
Level 1

Scheduled Reports Failing/UAC issue?

I also have this problem; UAC shows completely off, but QB will not transmit scheduled reports.  Premier desktop version on W10, with the data file on a server.  Is it possible that the server has something to do with this?  The auto send feature was one of the reasons I upgraded this year.  If if is not going to work, for goodness sakes take it off of the advertised features!!

MaryLurleenM
Moderator

Scheduled Reports Failing/UAC issue?

This is still under investigation, richard b.

 

As of now, it's recommended to run the reports manually. Here's how:

  1. From the Reports menu, select Memorized and click Memorized Report List.
  2. Type the Report name you want to assign the report.  
  3. Click the Display
  4. On the upper corner tap E-mail, choose either send report as Excel or send report as PDF.

Check these articles for future reference:

I also recommend contacting our QuickBooks Support so you will be added to the list of affected users.

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Click Contact Us.

If you need anything else, don’t hesitate to let us know.

brettb4
Level 1

Scheduled Reports Failing/UAC issue?

It's been another week. Still waiting on this fix. Scheduled reports are needed. Please prioritize this issue. This was a selling point..... make it work.

Danny W
Level 2

Scheduled Reports Failing/UAC issue?

Update on the UAC issue ? this will be a huge win for our company.

AileneA
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Hi there, @Danny W

 

As of now, the investigation still in progress. We don't have a specific time-frame as to when it will be resolved. Rest assured, our software engineers are working hard to resolve this issue permanently.   

 

To ensure you'll get an update about the resolution status, I recommend reaching out to our Technical Support Team. They have to collect personal data to add your company and product to the list of affected users. We'll be sending you updates via email once we get this sorted out, and I'll also keep this thread on track.  

 

Please know that the Community and I are always here to help you sort this out. Don't hesitate to visit us again. Have a great day!

Ace2020
Level 2

Scheduled Reports Failing/UAC issue?

Any update on this.  I have been tracking the "working on it" resolution for a few months now.  Need this more than ever due to remote workforce.

Ace2020
Level 2

Scheduled Reports Failing/UAC issue?

How is this issue marked SOLVED??  Its not solved.  Its being "looked at"

 

In addition, the instructions to add my company to the "affected user" lists with tracking number INV-12177 does not work.

toddsandelier
Level 2

Scheduled Reports Failing/UAC issue?

I agree - I posited this question and certainly haven't received a working answer. This most definitely should not be marked as SOLVED.

SarahannC
Moderator

Scheduled Reports Failing/UAC issue?

Hi there, Ace2020 and toddsandelier.

 

I got your point, and I would like to help you add as one of the affected users in this investigation. Can you tell me what happens when trying to contact our specialist? Did the Help button doesn't work when trying to do so? If yes, we should be able to contact them as long as during their work schedule.

 

If your QuickBooks is up-to-date and still unable to get in touch with them, we can delete the QBW.ini file in the C: drive on your computer. It could be that the program has been damaged. That's why we're unable to access the Help button or get in touch with our support team.

 

Since you haven't added to the lists and the investigation is still in progress, you can follow the steps to sort it out. Once the company details are added, you'll receive an email update once the information is available for this investigation.

 

Here's how:

 

  1. Close QuickBooks Desktop (QBDT).
  2. Locate C:\ProgramData\Intuit\QuickBooks[Version on your computer.
  3. Delete QBW.ini.
  4. In the Reset Internet Explorer Settings window, tick the Delete personal settings box.
  5. Then, click Reset.

 

Let's restart our computer to ensure that everything reflects. Once QuickBooks is opened, press F1 on your keyboard to avoid experiencing unusual behavior after following the steps above. Then, follow the steps provided by AileenA to contact our support team.

 

Post again if you have follow-up questions. Stay safe and healthy.

Ace2020
Level 2

Scheduled Reports Failing/UAC issue?

The Contact Us button works (i guess)....it sends me to a form to complete.  I fill out the form...It sends me to an authorization page to select images and prove I'm not a robot.  I complete and submit.  Redirects and sends me to a chat window.  It says 5 min wait.  I wait.  No one ever comes to chat window. At some point I realize I really have to get some work done.  I leave the chat. 

 

I am not sure the Contact Us button is not working, as maybe this is the way its supposed to work.

Rejeil_O
QuickBooks Team

Scheduled Reports Failing/UAC issue?

Hello there, @Ace2020.

 

Due to COVID-19, our support has limited staffing and reduced supported hours to 6 AM-6 PM Pacific Time from Monday to Friday. However, you can use the other option in contacting our QuickBooks Support. They can help you pull up your account in a safe environment and assist you to fix your concern.

 

Please follow these steps on how:

 

  1. Go to the Help icon.
  2. Click the Contact Us button.
  3. Enter your concern in the What can we help you with field.
  4. Hit Let's talk.
  5. Choose the Get a call option.
  6. Fill out the necessary fields.
  7. Click the Confirm my call button.

 

You can read this article for more detailed information about the supported hours in QuickBooks: Support hours and types.

 

You can freely visit this link in case you need assistance navigating QuickBooks by selecting a related topic on the tile and look for an article or related post: QuickBooks Desktop Help Article.

 

Please know that I'm always around here in the Community to help. Take care, and have a wonderful day!

mytahadas
Level 1

Scheduled Reports Failing/UAC issue?

Please remove the SOLVED from this thread.  This issue is not solved and I was on the phone for 4 hours today trying to solve it as well.  This has been an issue for waaaay longer than this thread started.  As with some of the others, the whole "scheduled reports" for this version is WHY I bought it.  GET IT TO WORK OR STOP ADVERTISING IT.

Ace2020
Level 2

Scheduled Reports Failing/UAC issue?

How is this fix coming along from SEVEN months ago? 

 

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