Question

Send and New button after completing an invoice is no longer working. The invoice is sent to the client, but a fresh, blank invoice doesn't pop up.

Forum|Forum|5 years ago
March 1, 2021
6 replies
40 views

I am a long time user of QBO and have not changed the way I invoice. This is a new bug/issue

QuickBooks Online

Level 6

Hi there, @lynn47.

I have checked this option, and it works fine. There are times that the saved data in the browser's cache will become outdated over time and will cause odd behavior to the program. I'd recommend performing the browser troubleshooting method to fix this.

Let's begin with using a private browser when logging into QuickBooks Online. Then, create a test invoice and select the option Save and New. If a new blank Invoice window appears right after clicking that option, you can go back to the regular browser and clear the cache. However, if it's not, you can use another supported browser as an alternative.

Here are the shortcut keys to access an incognito browser:

Safari: Hold down ⌘ + Option + P
Google Chrome: Ctrl + Shift + N
Microsoft Edge & Mozilla Firefox: Ctrl + Shift + P

I've added a screenshot to show you the available options when saving an invoice.

I've added this article for your future task about creating multiple invoices from an estimate: Set up and send progress invoices in QuickBooks Online.

You're always welcome to tag my name in the comment section if you have other questions. I'm here ready to guide you all the way. Enjoy the rest of your day!

L

lynn47Author

Hi @MarsStephanieL

The Save and Send works correctly as you described. However, my issue is with the Send and New. This does not bring up a new invoice. It brings up the same invoice (even if I hit Save and New afterwards).

This is definitely a new bug as I never had this problem in the past.

Any more suggestions would be greatly appreciated!

Thank You!

Lynn

M

Mark_R

Moderator

Thank you for getting back to us and clarifying your issue, @lynn47.

This behavior may cause by browser issues. Just to clarify, have you tried accessing your QuickBooks Online (QBO) account using a different or a private browser? If you haven't yet, I encourage you to do so. This way, we can verify if this is a browser data issue. You can follow the shortcut keys provided by my colleague MarsStephanieL above to open a private browser. If this works, it means that you need to clear the browser's cache so the system can start fresh.

However, if the issue persists after the troubleshooting steps, I highly recommend reaching out to our QuickBooks Support Team. They can further investigate this matter and provide other troubleshooting steps to get this resolved. They can also create an investigation ticket if other users are experiencing the same issue. Here's how to reach them:

Sign in to your QuickBooks Online account.
Click the Help button.
In the QuickBooks Assistance chatbox, select Talk to a human and choose I still need a human.
Hit Contact Us.

You can also check out this article for another way of reaching out to our support team and its support hours: QuickBooks Online Support.

In the future, you might want to set up and use Invoice with Google calendar to import your calendar events to your invoices so you can bill for your work. For more details, feel free to check out this article: How to set up and use Invoice with Google calendar.

I'm still open to your replies. Don't hesitate to leave a comment below if you have any concerns with invoices. Have a good one.

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