Hi there, Downgrade. I can see you're having challenges logging in to your QuickBooks account. Before contacting our support, let's try troubleshooting your desktop browser first. Following some basic troubleshooting steps can often resolve the issues you're encountering. Allow me to guide you through the necessary steps to troubleshoot your browser.
Sometimes, cache-related issues can cause QuickBooks Online (QBO) to load incorrectly, preventing you from logging in to your account. Let's start with accessing QuickBooks using incognito mode or a private window.
Here are the shortcut keys to go private mode in a browser:
- Google Chrome: Ctrl + Shift + N
- Mozilla Firefox: Ctrl + Shift + P
- Microsoft Edge: Ctrl + Shift + N
- Safari: Command + Shift + N
If this works, you can clear your browser's cache and cookies and any temporary files running in your browser that may have caused the malfunctions. Otherwise, you can use other supported browsers to ensure QBO runs efficiently.
If the issue persists, I'd suggest contacting our QuickBooks Online support team. They can help you check your experience in logging in to your QBO account.
Additionally, this article offers guidance on initiating your QBO journey and making necessary adjustments to settings: Get Started with QBO.
Come back to this post if you still need assistance logging in to QuickBooks. I'll be here to ensure you can get the help you deserve. Don't hesitate to share them in the comments section below.
