I keep getting an error message when matching banking transactions on the app and have to go onto browser to do them

Matching your bank transactions in a web browser is a great workaround. To help me narrow down the fix, what specific error message are you seeing in the QuickBooks Online app?

In the meantime, outdated app data or cached files often cause this behavior. You can resolve this issue by following several troubleshooting steps. First, ensure that your app and device operating system are updated to the latest versions. If so, force-close the app from your recent apps screen and log back in. Restarting your device also helps.

If the issue persists, proceed to clear the app's cache to reset temporary stored files without deleting your company data. Here's how:

For Android:

1. Open the Settings app on your Android device.
2. Tap Apps (this may vary by device).
3. Select the QuickBooks mobile app from the list.
4. Tap Storage, then tap Clear data.

For iOS (iPhone):

1. Open your iPhone's main Settings app.
2. Navigate to General, then iPhone Storage.
3. Scroll down and tap QuickBooks Online.
4. Tap Offload App.

To verify if a step worked, try matching a single transaction on the mobile app after completing it.

This thread remains open if you need further help with the app.