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M
mistymossy
March 15, 2021
Question

Cant’t email paystub

  • March 15, 2021
  • 3 replies
  • 57 views

This just started today. When I try to email a paystub, I get an unrecoverable error and qb crashes. I am using QB Pro Desktop 2020. I was on the phone with support for two hours. I have repaired qb, used the downloaded troubleshooter, did repairs to microsoft. Oddly, when I loaded a sample company, I was able to go thru the email paystub. The support fellow said my next step is to send in my file for qb to repair. 

Does anyone have any other suggestions? 

Thanks 

    3 replies

    J
    jamespaul
    Level 8
    March 16, 2021

    Hello, macc.

     

    I appreciate spending your time fixing the unrecoverable error with our support. I do have another solution to help you resolve it. 

     

    You might have already tried this, but let's suppress your company file when opening it. This can help resolve potential issues in the company file:

     

    1. Open QuickBooks Desktop and go to the No Company Open window page. 
    2. Highlight the company file, then press and hold the Alt key then click Open. 
    3. Release the Alt key if you're prompted to enter the username and password. Otherwise, do not release the Alt key.
    4. Press and hold the Alt key again,  then click OK. Do not release the key until your file is completely open.

     

    After suppressing, email the paystubs again. 

     

    You can also check other solutions you haven't done yet from these articles: 

     

     

    After resolving the issue, you can start managing your employees and work on other payroll tasks. If you need help running payroll-related reports, check out our articles in our Payroll reports topic page. 

     

    Our Community space is open for more questions about payroll or your QuickBooks Desktop program. Just reply here and I'll be there to address your concerns. 

    M
    mistymossyAuthor
    March 16, 2021

    Thanks for the reply. Sadly this did not work. The rep was very thorough. I just restored my computer to before the issue started and it is still happening. Any other suggestions?

    Thanks

    MaryLandT
    MaryLandT
    Level 10
    March 16, 2021

    Let's perform other troubleshooting steps so you can email paystubs in QuickBooks, macc.

     

    The basic cause of QuickBooks unrecoverable error is when sync fails with Windows Operating System or the other components. These are also common causes of the crash:

     

    • Missing or Damaged Windows Components and MS-Office components.
    • QuickBooks fails to communicate with Email Service or Client
    • Missing or Damaged QuickBooks Components.
    • A trojan or a virus hampering the sync.
    • Malicious software’s deleted the necessary QuickBooks components or files.
    • Firewall blocking the QuickBooks communication process.

    To fix this, you can follow these steps outlined below:

    1. Add QuickBooks Firewall Exceptions
    2. Update Microsoft Windows, Microsoft Office, and Outlook
    3. Set up again your email service
    4. Disable your virus protection momentarily.
    5. Restart your computer and check if the issue is fixed.

    If not, you can perform these solutions:

    1. Update QuickBooks Desktop to the latest release
    2. Verify and Rebuild Data in QuickBooks Desktop
    3. Restart your computer for changes to take effect.

    If the same issue persists, I recommend contacting our QuickBooks Desktop Team. They can create a case to further investigate this behavior.

     

    Stay in touch with me if there's anything else I can help you with today. I'll be right around until you're able to email pay stubs.

    M
    mistymossyAuthor
    March 16, 2021

    Thanks, I gave up for the night. I have done some of this already. I’ll try again in the morning. Keep you posted. 

    Melisss

    R
    RJC
    March 19, 2022

    I noticed the same issue today when processing payroll.  I try to email the paystub and Quickbooks just shuts down and never emails the paystub.  I checked this thread and nothing seems to work.. it's not an isolated issue.  I even turned off my firewall to see if that made a difference and the error still occurs.  I'm on desktop Premier Plus Professional Services 2022.

    R
    RJC
    March 19, 2022

    Seems to not just be isolated to the emailing of paystubs.  I just tried emailing a balance sheet and other reports and the entire email function has is failing and crashing Quickbooks.

    T
    TirzahC
    Level 4
    March 19, 2022

    This isn't the kind of service we want you to experience, RJC.

     

    First, let's make sure you have updated QuickBooks to the latest release. Then email yourself a test transaction.

     

    If you get an error message, you can open your online email service to review your email settings and filter preferences. Your email from QuickBooks may be blocked by accident. You can check the article for reference on how to make it work: Fix webmail password issues in QuickBooks Desktop.

     

    On the other hand, if you email pay stubs from QuickBooks Desktop, they are delivered as password-protected PDF attachments to increase the security of the employee information.

     

    An employee's password is composed of:

    • The first 4 characters of the employee's last name. These 4 characters are always lower case.
    • The last four digits of the SSN.

    For reference, see these details in Step 3: Email pay stubs through this article: Email pay stubs from QuickBooks Desktop. From there you can take note of the passwords so you can share them with the recipients.

     

    You can also follow the troubleshooting steps found in this article: QuickBooks Desktop won't open, has stopped working, or not responding.

     

    Reach out to me if there's anything else you need. I'll be here to keep helping. Take good care!

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