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R
Rachelwo
July 11, 2023
Question

bank connectivity

  • July 11, 2023
  • 2 replies
  • 5 views

I have been unable to connect to my Co-operative bank account for about three weeks now and when I look at my transactions there are large chunks of data missing going back a year or more. I have been in touch with Support and so far have not had a solution. Does anyone else have this problem? I'm starting to look at other platforms because this service isn't worth the money.

2 replies

A
Ashleigh1
Level 14
July 11, 2023

Hello Rachelwo, thanks for posting on the Community page, Are you getting any error messages or codes coming up when you try to connect the co-op bank?

R
RachelwoAuthor
July 11, 2023

Hi Ashleigh1

 

I just see this "The bank or account site is down for maintenance so we can't connect to it. Come back later and try again. (105)" But the site isn't down and the message I get has been the same for a long time.

 

 

S
SarahannC
Level 9
July 12, 2023

Unfortunately, I did try uploading a CSV and that doesn't work either - I'm not sure why as I have been able to do this in the past.


Hello there, Rachelwo.

 

I see how important to get this work done while there's an ongoing investigation about the online bank connection to QuickBooks. Since the process did not work as expected, we can try these initial steps to successfully upload them.

 

Start by opening your company in a private window. This is a special mode that deletes the history of any visited websites visited and will not save the information collected along the way. You can use any of these keyboard shortcuts to access one: 

 

  • Google Chrome: Ctrl + Shift + N 
  • Microsoft Edge: Ctrl + Shift + P 
  • Safari: Command + Shift + N 

 

If it works, go back to the regular browser and clear its cache. Alternatively, you can use another supported browser.
 

Still, we advised you to contact our Support Team directly for assistance with the challenges you faced while uploading transactions via a CSV file. Rest assured you'll get the help you need in no time.  Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

Please refer to this page for more details: How to get help with QuickBooks. 

 

Additionally, I suggest checking this article to review your CSV file format: Learn about CSV formats.

 

Know that we are all right here to help if you have other concerns. Bye for now and stay safe.

J
Julie Dech
November 22, 2023

Yes I have been experiencing the same problem for months. I am extremely unhappy and need to file my tax return but cannot do this until the bank account is connected so that I can recover the missing data. Did you get your problem resolved?

Bryan_M
Bryan_MQuickBooks Team
QuickBooks Team
November 22, 2023

Hi there, Julie.

 

I see how it has been challenging on your end to connect your bank account in QuickBooks Online (QBO) and recover your missing transactions. Allow me to share insights and direct you to the best help possible.

 

At the moment, there's an ongoing investigation (INV-95087) about Co-op Bank being unable to connect to QBO and fetch data. With that in mind, I recommend contacting QBO Live Support so they can add you as one of the affected users. Once the update is available, you'll be notified through email.

 

Here's how:

 

  1. Sign in to your QuickBooks account.
  2. Select the Help (?) icon.
  3. Scroll down to select the Contact Us button and follow the prompts.
  4. You will be able to request a callback or start a live chat with an expert.

 

For support availability, please refer to this page: How to get help with QuickBooks. 

 

While waiting, we can manually upload your bank transactions into QBO using CSV files in Excel to continue your daily banking task.

 

If you want to learn more about how banking transaction is being operated in QBO, you can click this page: Banking articles.

 

For additional banking-related concerns, never hesitate to come back here. I'll be willing to lend a hand. Take care always.

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