I keep getting an error of “unexpected error. Query processing error” but only on the app, the desktop version is fine. Can you help

I have a couple of solutions to help you resolve the error, matthew-humphrey.

Let's try changing the data connection on your device:

• If connected to Wifi, turn it off and use cellular data.
• If connected to cellular data, connect to Wifi.

Once done, restart your QuickBooks app and try to signing in to your account.

If you're still getting the same error message, you'll want to clear the app's data.

• Android: From More Options ⋮, tap Settings, then select Refresh Data, and then tap Yes.
• iOS: From the Menu ☰, select Help & Feedback, tap Refresh Data, and then select Refresh.

Otherwise, uninstall and reinstall the app. I've got this article for the troubleshooting reference: Troubleshooting Quick-Start Guide for the QuickBooks Online app.

You can always get back to me if you have other questions or concerns. I'd be glad to help you out again. Take care!

Thanks for the reply sadly neither solutions have solve the problem. I have even tried removing and re installing the app. 

We want this fixed as much as you do, Matthew-humphrey.

I suggest reaching out to our customer care support to have this better checked. They have more tools, like screen sharing, that can help you resolve your concern. Here's how:

1. Click the Menu or Three horizontal lines icon.
2. Select the Question mark icon.
3. Go to Help and Support, then click Contact Us.
4. Enter "Unexpected error. Query processing error" in the description field, then click Let's talk.
5. Select either Chat or Callback.

Feel free to visit the Community if you have other concerns. We're around to help you. Take care!

U have any luck 

Good Day,

Has there been any improvement to this situation? This app work wonderfully until an update was released over 2 years ago. I spoke with a representative 2 years ago that said they are aware of this problem, but did not have a solution available at the time. One of my employees who did not perform the update still has full function for the app, not sure why we cannot just revert the the prior software version that worked. TI am becoming extremely frustrating with this especially after getting the recent notice that the price is increasing $120 a year. I have been very patient with this problem, but I am getting to the point that I will have to look for a new platform. I have repeatedly tried uninstalling ant reinstalling the app & refreshing the data. 

I just got this same error out of the blue. Desktop/web works fine but the iOS app won’t do anything. I have tried to uninstall my app turned my phone off and the reinstalled it. Still says the same. It even says it on my wife’s phone! 

I am getting the same exact error message as well as of less than an hour ago. 

Me too 

Thanks for joining in this conversation, @HoneyDoUT, Sharifriend, and 

xfactorunlimited. I understand the need to fix this issue right away. 

Let's ensure that your mobile device is updated to the latest release. Here's how: 

1. Go to the App Store.
2. Select the Today tab, then click your profile.
3. In the Available updates section, look for the QuickBooks mobile app, then select Update

If the issue persists after trying all the basic troubleshooting steps, I'd recommend contacting our Customer Care team. They can do a screen-sharing session to take a closer look at the issue and help you resolve your concern. 

Here's how:

1. Go to the Menu option or Three horizontal lines icon.
2. Select the Question mark icon, then click Help and Support.
3. Click Contact Us.
4. Enter "Unexpected error. Query processing error" in the description field, then click Let's talk.
5. Pick either Chat or Callback.

Get back to us here if you have other concerns. We're around to help you some more. Take care!

What is the latest release for the iPhone app? I’m receiving the same error along with two others on the account. Is there a solution to this yet?

Hi Zippy, the latest iPhone version is V 21.11.2 - do you receive the error on a specific screen, or when launching the app? 

The error is received when launching the app, along with refreshing any pages. 

I have followed all the previous steps shown above, but continue to get the same results. 

i am getting this error too. qbo unusable on iphone 8 today 

I am getting the error also. And my app is up to date. 

Hello Zippy Auto, Eduhredorf1 and Anglelan28, can you all try uninstalling the app and then reinstalling it again and let us know if the same thing is still happening or if that resolves it for you. 

It’s happening to all of us as well

Just finished reinstalling the app again, and I’m still receiving the same error. 

Hi 3tallpines, thanks for joining this thread - is your device updated to the latest version of iOS, VS 15.2? 

This has to be a recent bug. I’m typing this after restarting and reinstalling the App. Most users have not reported that customer service has helped. I’m going to call now and I’ll report back here what they say. Smh I hope I don’t have to switch apps, I’ve been using error free since 2017

Our company is experiencing same error message?  Business at a Stop!  Tried all suggestions above? 

Same for us! It sure is frustrating! I have tried everything and no luck. 

I’m getting the error code as well. I’ve uninstalled and cleared with no success. Calling QuickBooks now.

Just spoke w QB. Advised they no longer support mobile app?.   We are in US on east coast QB saying they are getting slammed w calls but have no suggestion as to how fix?   This is Bad!  Real Bad!

I have reached out to tech support [removed] Juan from QB said that the engineers are working on it

our company is at a standstill also .....