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Karmakards
September 11, 2022
Question

Quickbooks Desktop Pro 2016

  • September 11, 2022
  • 19 replies
  • 102 views

Okay - So I have a brand new PC and have installed all software which I previously had with no problems.....EXCEPT QUICKBOOKS !

So I have paid for and legally own the Desktop Pro 2016 software and should be allowed to use it. However, it will not for the life of me register my software despite having all browsers (IE, Chrome and Edge). I have also tried the Quickbooks Tool Hub. Support is impossible to get hold of. All I need is to be able to activate my product, seriously you would think I was asking for the safe number for the bank of England!

Any tips would be so gratefully appreciated.

Thanks

Jas

    19 replies

    Fiat Lux - ASIA
    Fiat Lux - ASIA
    Level 14
    September 11, 2022

    QBD 2016 is outdated and doesn't support Win 10 or 11. You can still purchase the one time license for QBD 2020 UK to upgrade your version if required.

    Mark_RModerator
    Moderator
    September 11, 2022

    Congratulations on your brand new computer, @Karmakards.

     

    I'll share some information about installing QuickBooks Desktop Pro 2016 on your new computer.

     

    As mentioned by Fiat Lux - ASIA, your QuickBooks Desktop version is already outdated and doesn't support Windows 10 or 11. That's why you're unable to install or activate the product on your new PC.

     

    You can consider Fiat Lux - ASIA's suggestion to upgrade your version. However, please know that we're discontinuing the QuickBooks Desktop product in the UK. For more information, you can check out this article: QuickBooks Desktop is being discontinued. This will also help you move your data to QuickBooks Online or download your data to move out of QBDT.

     

    If you consider going with QuickBooks Online, you can check this article to help you decide: Is QuickBooks Online right for me and my business?

     

    Our Community forum is always open to help you again if you have further questions about this. I'll be standing by to your response.

    KarmakardsAuthor
    September 11, 2022

    @Karmakards 

    You should contact Support to ask the activation code. Imho, you can't compare a license as an intangible product to a real product (i.e. a car). We never owned any software license and the developers reserve the right not to support outdated licenses.

    https://quickbooks.intuit.com/learn-support/en-uk/help-article/security-risk/quickbooks-desktop-software-license-agreement/L6QN4y4eE_GB_en_GB?uid=l7xg2dpo

     


    I don`t need the activation code, I already have it from when I purchased the software ! The problem I now have is that I plugged in my old pc again - WHICH RUNS WINDOWS 10 - and opened up Quickbooks - WITHOUT ANY ISSUES). It will not let me export my account to an online account. It is all up to date.

    Also I cannot import my backup Qbb file to the online account either and so I have had to print out reports from throughout the year and I now have to enter them all manually online, Wow......thanks Quickbooks for making tax so difficult (Unlike your ads that say you make it easy).

     

    Jas

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