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Colin_Four_Ferry
July 3, 2019
Question

VAT rates in mobile app

  • July 3, 2019
  • 16 replies
  • 37 views
How do you turn off a VAT rate in the mobile app, we have a client who is using the mobile app for QBO and keeps using the EC codes by mistake. we have turned them off on the computer version but they are still there on the app and he keeps using them, is there a way to turn them off for the app so they no longer appear under the "what is the tax" option?

16 replies

TaliaI
Level 8
July 3, 2019

Hello Colin_Four_Ferry,

 

Welcome to the Community - thank you for your question!

 

To confirm, have you made those codes inactive on the computer?

 

Thanks,

 

Talia

Colin_Four_FerryAuthor
July 3, 2019
Yes, we marked them as inactive so they no longer come up as an option for the tax rate online
Rose-A
Rose-A
Level 10
April 27, 2020

Thank you for response. 

 

I tried

 

- logging out and signing in

- uninstalling the app and reinstalling it

- I tried clearing Cache

- I tried clearing data 

 

I still have the Tax Rate drop-down menu in every product I am choosing which is extremely inconvenient and slowing me down, as my average item is almost $10. 

 

The tax rate I have was created by a 3rd party integration app called Katana that I have completely disconnected to try to solve this problem. 


Hey there, Mohamed Lebda.

 

I appreciate your effort in performing some troubleshooting steps beforehand. I want to make sure you'll get the best help possible concerning VAT rates on the mobile app.

 

So far, we haven't received similar issues reported. Since Community is a peer-to-peer forum, I won't be able to check your account without asking for sensitive information.
 

It would be best if you get in touch with our QuickBooks Support. Unlike in this public forum, they have the tools required to perform any escalations in the system whenever necessary on your behalf.

 

You might want to check these articles to know other features in QuickBooks Online app:

 

Compare mobile app features

Mobile in-product help topics and FAQs

 

Also, please know that you can always visit our Help Articles page for QuickBooks Online in case you need some reference for your future tasks.

 

I've got your back if you need more help with QuickBooks. I'd be more than willing to lend you a hand.

 

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