Can you linking with Centier Bank?

I want to make sure this is taken care of, @granthellwarth-a. I'm here to help you isolate the issue when linking a bank account to QuickBooks Online (QBO).

Let’s perform some browser troubleshooting steps to isolate the problem.

1. Clear your browser's cache.
2. Let's log into your account using a private/incognito window.
3. Click the pencil icon on the top right of the connected bank.
4. Select Edit sign-in info and re-enter your login details and try again.
5. Reattempt connection after going through the steps above.

If you still can't connect after running through the troubleshooting, let's try repeating the steps with other supported browsers.

After you have performed the provided troubleshooting steps, kindly follow the links listed in Step 4 of this article if you find a specific error: What to do if you get a bank error or can't download transactions in QuickBooks Online.

Additionally, here are some articles that you can read to help speed up the review process of your online bank transactions:

• Categorize and match online bank transactions in QuickBooks Online
• Set up bank rules to categorize online banking transactions in QuickBooks Online

Let me know if you have any other concerns about the issue when linking your bank account to QBO, by leaving a comment below. We're always here to help you. Have a great day!

Thank you Kevin, I attempted this fix today and previously and got the same 103 error.  Same error with the QBO iPhone app and iPad app.  Same error on my laptop and desktop with Chrome, edge and incognito.  My three requests for level two support have gone unanswered.  See INV-63444, ticket 1572977218 and INV-65952, among others.  Please help me sort this out. Same error since at least December 7.  Prior to this date I had established the linking and it worked fine for 5 months.

@granthellwarth-a 

Is your bank providing a portal with 2FA security protocol?

I have asked the question multiple times of QBO and Centier and can’t get a return call from a qualified tech. 

I have raised 2FA with QBO and Centier multiple times and cannot get a qualified tech to return a phone call. @Kevin_C 

I have executed this script multiple times @Kevin_C today and previously via chrome, edge, incognito, laptop, desktop, QBO iPhone and iPad app with no success. Multiple investigation tickets opened and closed without resolution or information. Not call backs. Open since Dec 7. Where can I get qualified and responsive help?

Hi there, @granthellwarth-a. I understand that your concern needed and deserved a timely response.

I'd like to redirect you to our Customer Care Support team. This way, a representative can review your ticket and help expedite the investigation.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Refer to this article for more info about our supports availability: Support hours and types.  

In the meantime, you can manually upload your transactions into QuickBooks Online to stay up-to-date. I'm also linking this article for your reference about the error: Fix bank error 103.

Don't hesitate to visit the Community and post a question if you need anything else. We're always here to make sure it's taken care of.

@granthellwarth-a 

Try this one to make sure, Go to the bank's portal and turn off 2-factor authentication. Then the bank can be added back to your QBO account. After confirming that all the transactions sync with QBO, you can go back to the bank's portal and turn 2-factor back on.