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26 replies

RenjolynC
RenjolynC
Level 9
March 19, 2020

Hey there, automatedaccount.

 

Did you purchase QuickBooks Desktop from a retail store? If so, you can see the service key on the box. If you've ordered the software from our Sales Department, then the service key comes by e-mail. 

 

If you're unable to get the service key information, then you can use our Automated Service Key Retrieval tool. Then, sign in using your Intuit account.

 

Here's an article for the steps: Enter your payroll service or disk delivery key.

 

Otherwise, contact our Messaging Team by following these steps:

 

  1. Click Help located at the top.
  2. Choose QuickBooks Desktop Help.
  3. Enter a brief description of your issue and click Continue.
  4. You can choose Message an Agent.

 

 

Feel free to reply on this thread if you need anything else. I'll be around to help you some more. Thanks.

R
royjohnsonconstruction
April 26, 2020

I downloaded quickbooks desktop pro from Amazon and never received a Payroll service key number.

C
caryn10
June 3, 2021

Same here.  Purchased QB Desktop PRO 2021 with enhanced payroll from AMAZON.  Download, NO BOX.  No email.  Please let me know how to reach a human being or provide instructions about HOW TO GET THE NEW PAYROLL SERVICE KEY.  It appears there are no human beings working at QB anymore???  I call the variety of numbers I've accumulated over the years and keep being told to go to HELP in QB and request support there.  However, THERE ARE NO LINKS TO HELP.  QB phones HANG UP ON ME and refer me only to the main QB website.  This is very irritating and appalling service.

HELP PLEASE!

K
karensequim
April 25, 2020

My payroll subscription is active except when I log into a client that hasn't used his for a while. Say since 2017. Trying to update or edit the service key does not work. Need a professional from payroll service to log onto my computer and fix the service key to match my current payroll subscription.

 

JessT
JessTModerator
Moderator
April 25, 2020

Hello Karen,

 

You're right. We'll need help from Support to check your client's account and to enable their payroll. The can use a screen-sharing tool to see your setup as well. Please contact them using the steps the RenjolynC shared above.

 

If you have other questions, feel free to reply to this thread.

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
April 26, 2020

Thanks for following on this thread, @royjohnsonconstruction.


When you purchased the desktop program from a retail store, the Payroll Service key can be found inside the box.  It is displayed on a brightly colored sticker and the product number is included in the directions on the folder.


Once you have the information, let’s go ahead and perform the activation process.

 

  1. Tap the Employees menu at the top bar to choose Payroll.
  2. From the options listed, select Install Payroll from Box and then complete the fields in the Payroll License and Product Information page.
  3. Hit Continue to proceed.
  4. In the Payroll Company Legal Information section fills in the fields.
  5. Follow the on-screen instructions to complete the activate the desktop program.

I’m also adding an article that outlines the instructions about the activation process. It also contains a link to help get started with the Payroll Setup Interview: Activate a payroll service purchased from a retail store.


Keep me posted if you have any other questions or concerns. I’ll get back to help and make sure you’re taken care of. Have a great rest of the day.

C
Cb180
November 8, 2020

I was never sent a payroll service key via email.  The service key lookup tool will not work on my computer even though I have changed the security settings as directed. 

Angelyn_T
Angelyn_TModerator
Moderator
November 8, 2020

Thank you for joining the thread, @Cb180.

 

I want to ensure you'll be able to activate your payroll by having the payroll service key available. 

 

Usually, the automated tool may not work if:

 

  • Your company has multiple payroll orders in our system
  • You purchased your payroll product from a retail store
  • The business phone number you provided did not match our records

 

If the same thing happens, you can start by reviewing your spam folders to check the service key email from there. If you aren't able to obtain it, you need to reach out to our Payroll Support Team for assistance.

 

To contact support, you can follow the steps provided above, or open this link for the instructions: Contact QuickBooks Desktop support.

 

Once done, here are the instructions on how to activate QuickBooks Desktop Payroll purchased online, phone, or from a retail store. You can check out the steps from these articles for your references:

 

To get started with payroll, use this link as your guide: Learn how to set up and start using your new Payroll for QuickBooks Desktop or QuickBooks Online.

 

Let me know how else I can help you with QuickBooks or payroll. It's my pleasure to help. Thanks for coming, wishing you and your business all the best!

C
Cb180
November 19, 2020

This is absolutely maddening!  I can not get in touch with an actual human being.  I was never emailed a payroll service key.  The online key retrieval tool will not work and it has a help phone number listed that sends you to a voicemail informing you that an actual human won't be able to respond.  How do I get the key?

 

Rose-A
Rose-A
Level 10
November 19, 2020

Hi, Cb180.

 

I'd like to check this for you and get it taken care of myself. However, as much as I would like to get this handled directly, getting the payroll service key requires pulling up your account information, which I am unable to do in this public forum.

 

I know you've already tried to connect with us. Nonetheless, for security reasons, I'd still suggest getting in touch with our QuickBooks Support. Agents have the necessary tools to look into your account and provide the correct service key.

 

Our Support Team is available from 6:00 AM until 6:00 PM on weekdays, and 6:00 AM till 3:00 PM on Saturdays. Here's how to get a call or chat from us:

 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.
  4. Give a brief description of your issue, then select Let's talk and then choose a way to connect.

In case you already have your payroll service key, you can follow the steps in the following article to enter it in QuickBooks: Enter your payroll service or disk delivery key.

 

Let me know how the call or chat goes or if you need additional assistance in QuickBooks, feel free to drop me a line below. I'll be around to help.

T
ton 1
January 1, 2021

Hi my name is Tony King, I'm the owner with Agape Love HealthCare LLC. I need my payroll Service Key and Pin number.

Kristine Mae
Kristine MaeModerator
Moderator
January 2, 2021

I'll add a few more details, Tony.

 

We'll have to check your account. This way, we can provide you with the information. We're unable to do that here since this is a public forum. I suggest reaching out to our payroll support so an agent can open your account in a secure environment.
 

You can follow the steps above so you can get in touch with a live agent.

 

Let me provide you a blog for future reference: Enter or Edit Your Payroll Service Key.

 

The Community is available 24/7 to help you. Feel free to visit us if you have other payroll concerns. 

D
Daykat
February 1, 2021

Downloaded off intuit but never saw the service key to activate payrolls 

MarsStephanieL
MarsStephanieL
Level 6
February 1, 2021

Hello there, @Daykat.

 

Allow me to share some details where you can check the payroll service key.

 

You may check it in your email if you paid through intuit. Or check the Automated Service Key/Disk Delivery Tool using your Intuit Account login.

 

However, if you've purchased the payroll service in the retail store, you may need to take note of the license number and the product number inside the box to produce a valid service key so that you can unlock your Payroll subscription.

 

I've added these references to know more about how to enter the payroll service key: 

 

You may consider checking this article for future reference in case you'll bump into some errors about payroll: How to fix payroll errors: “The file you specified cannot be opened” and “The file exists”.

 

I'll be here if you need further assistance or other questions. Let me know by dropping a comment below. Have a nice day!

D
Denise 65
January 23, 2023

i never got my payroll service key 

DHeraV
DHeraVModerator
Moderator
January 23, 2023

Hello there, @Denise 65,

I'm here to make sure that you'll get the payroll service key you need for your QuickBooks Desktop (QBDT) Payroll. 

The service key can be usually seen on the box if you have purchased your QBDT at a retail store. However, if you've ordered the software from our Sales Department, then the service key comes by e-mail.

 If you're unable to obtain the service key information, you can use our Automated Service Key Retrieval tool. Then, sign in using your Intuit account.

For detailed steps, kindly refer to this article: Enter your payroll service or disk delivery key.

If the issue persists, I suggest contacting our QBDT Payroll Support Experts. A representative will be able to access your account in a secure environment and provide the information you need. 

Moreover, I've also included this reference for a compilation of articles you can use while working with us: Account Management for QuickBooks Desktop Payroll.

Should you require further assistance with obtaining your service key in QBDT Payroll, don't hesitate to leave a reply. The Community team always has your back. Keep safe.

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