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lindak1119
Level 7
January 28, 2019
Question

Cannot electronically pay payroll taxes. Receiving software error message. Any ideas?

  • January 28, 2019
  • 1 reply
  • 25 views
No text available

1 reply

A
Anonymous
January 28, 2019

Hello treasurer16,

 

We've been seeing posts similar to yours. The recommended troubleshooting step to be able to e-file and e-pay tax forms is to clear browser's cache. Once done, please go back to the Payroll Tax Center page to e-pay and e-file your tax forms again.

 

Let us know if you have any questions. 

U
USRPAPA
January 29, 2021

Did these troubleshooting steps resolve your problem, it has not mine.

C
Candice14
Level 8
December 3, 2021

I'm getting an error as well when I try to pay the federal taxes.  I tried clearing the cache, etc. and double checking my filing selections.  When I try to access help, it doesn't connect me.


Welcome, @anabananz4. 

 

Thanks for joining in on this thread. Let's work together to get this resolved. 

 

Before digging into this issue, I'll need to gather some more information from you: 

 

Can you provide me with the error message you're receiving? 

 

This will allow me to look on the back end and make sure there's no on-going investigations that are open about this problem. I'll be waiting for your response! 

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