Skip to main content

Get 50% OFF QuickBooks for 3 months*

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
C
CR admin
February 14, 2019
Question

Direct deposit error

  • February 14, 2019
  • 10 replies
  • 28 views

I tried to send direct deposit yesterday and got the following warning: 

Problem creating request file.  We tried to send your payroll information, but the transmission failed. 

 

After a few hours online and on the phone with Intuit, no fix.  Anyone else having this error?  Any fixes?  

Thanks!

    10 replies

    PreciousB
    PreciousB
    Level 6
    February 14, 2019

    Thanks for sharing the exact error, CR admin.

     

    I'm here to help you send the direct deposit paychecks.

     

    First, may I ask the troubleshooting steps you've performed with the payroll representative? Knowing so will help us isolate the problem. Meanwhile, I can share some recommended steps that can help you fix this error.

     

    First, you'll want to log in as an Admin in QuickBooks and switch to single user mode. Just click File at the top menu bar and select Switch to Single-user Mode.

     

    Next, make sure that there are no special characters or double-spaces from the Employee Information screen. Then, ensure that there no blank employees in the Employee List.

     

    To review this, please follow these steps:

    1. Select Employees at the top menu bar, then choose Employee Center.
    2. Double-click the employee's name and check the information.
    3. Click OK.

    Updating QuickBooks Desktop to the latest release and downloading the latest payroll updates can usually resolve this error.

     

    Then send a zero payroll to check the payroll connection.

     

    These articles will provide you with more insights on how to resolve the error:

    That's it. Please let me know the results after trying the steps above. I'll be here to help if you have any follow-up questions. Have a good one.

    H
    HeatherDeters
    February 21, 2024

    I tried to send direct deposit yesterday and got the following warning: 

    Problem creating request file.  We tried to send your payroll information, but the transmission failed. 

     

    After a few hours online and on the phone with Intuit, no fix.  Anyone else having this error?  Any fixes?  

    Thanks!

    L
    lin_jcaj
    Level 9
    February 22, 2024

    Hi, HeatherDeters.

     

    I understand how inconvenient and stressful it can be when encountering errors. I also acknowledged and felt disappointed that you had to experience that with our support. Please be assured that I understand your concern.

     

    I will escalate your case to our next level of Help team. This team will review your comments and recent cases with support. Please note that they'll contact you within 1-2 business days.

     

    The Community is always here to help if any other issues arise.

    H
    HAMPTON CEDAR
    November 11, 2020

    Hi I wanna go to sign in to Direct deposit. after I complete all the information I received this message "

    Something's not quite right. "

    I have tried many times. It is Quickbooks desk 2019.

    MariaSoledadG
    MariaSoledadGQuickBooks Team
    QuickBooks Team
    November 11, 2020

    Logging into your QuickBooks account is very easy and I'm here to find out why you're getting such error, HAMPTON CEDAR.

     

    If you're trying to activate direct deposit, you'll have to make sure that you're running as Administrator to ensure that the activation process will go through. To do this, you can right-click the QuickBooks Desktop icon and select Run as Administrator. 

     

    However, if you're still getting the error, let's perform some troubleshooting steps to sort this out. You can run the Verify/Rebuild Utility tool to diagnose and fix unexpected behavior in a company file.

     

    Here’s how:

    1. Go to the File menu then Utilities.
    2. Select Verify Data then wait until the diagnosis is done.
    3. If there are issues, proceed to rebuild the company file.
    4. Tap File menu and Utilities again.
    5. Use Rebuild Data this time then click OK.
    6. Follow the onscreen steps to finish the process.

    Please check this article for more details: Verify and Rebuild Data in QuickBooks Desktop.

    I'm sure this would do the trick and fix the issue. You'll also want to check this article for the next step after you're done with the process: Set Up Your Company Payroll For Direct Deposit.

     

    Please post a reply below if you have any other concerns with direct deposit. I'm all ears in case you need any help with QuickBooks. Have a nice day!

    H
    HeatherDeters
    February 21, 2024

    This has been happening to me for a month now and noone can help.  Is there any resolution?  I have spent countless hours on the phone with no resolution.

     

    I tried to send direct deposit yesterday and got the following warning: 

    Problem creating request file.  We tried to send your payroll information, but the transmission failed. 

     

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement