We recently began Direct Deposit using a program that creates NACHA files. WE have one employee whose ABA routing has been verified with their bank, but when I attempt to upload to NACHA, I get an ABA routing error. Would having him be re-hired cause a glitch somehow? ( I removed his release date in the Employment Info & made him active again).
Quickbooks said their system was correct. ACH Universal had me override something in their system that QB was doing --- so the bottom line reason was both companies.
I called QB one last time to fix this before ACH could help -- it takes almost 3 full minutes JUST to get into a holding queue, then on hold for 32 minutes and I gave up --
Hi there, @LeahC11.
Thank you for trying to reach out to our Customer Care Team.
I can understand your desire to speak with our phone support right away. We typically have a high call volume and longer than normal wait time at this time. Many of our customers call in for assistance with quarterly forms and taxes.
Meanwhile, the tools that help us verify if your account and bank are properly set up for NACHA file will require your company data. To make sure your confidential data is secure, I recommend reaching out to our phone agents again.
I'll add here their new phone directory: Contact the QuickBooks Desktop Customer Support Team.
Please let me know how the call went or if you have any follow-up questions about payroll. I'm always here to help you more.
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