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nandicomer
Level 1

I receive an error when I resolve a connection issue with my Chase's business account. Is anyone else having that problem? I transactions have not appeared for 30 days.

 
1 Comment 1
Bryan_M
QuickBooks Team

I receive an error when I resolve a connection issue with my Chase's business account. Is anyone else having that problem? I transactions have not appeared for 30 days.

Greetings, @nandicomer. It's good to hear that your bank's connection issue has been resolved. Let me help you fix the new error on your banking page and show the missing transactions.

 

Before anything else, I'd like to know what specific error message you encountered.

 

Please know that QuickBooks Self-Employed (QBSE) is dependent on the data provided by your financial institution. Therefore, missing transactions can be due to bank delays or connection interruptions.

 

To verify this, you can visit your bank's website and check if there's an ongoing system maintenance issue that causes the error and missing transactions.

 

Moreover, to ensure that transactions have been synced and overlooked in QBSE, you can filter the Type, Account, and Date filters into ALL from the Transactions tab.


 

If the issue persists, let's perform the basic troubleshooting steps. Start by opening your account in a private window. This doesn't store cache data files that can cause errors when using a web-based program. Feel free to utilize the shortcut keys below:

 

  • Google Chrome: press Ctrl + Shift + N
  • Mozilla Firefox: press Ctrl + Shift + P
  • Microsoft Edge: press Ctrl + Shift + N
  • Safari: press Command + Shift + N

 

Once this works, go back to your regular browser and clear its cache. If not, you can also use another supported browser as an alternative.

 

If your transactions still don't show, you can manually import them for the time being and continue your daily banking tasks in QBSE.

 

You can also visit this article to learn how to manage entries quickly: Create rules to speed up reviews in QuickBooks Self-Employed.

 

I encourage you to click the Reply button below if you have additional missing transactions and banking-related concerns. I'll be around ready to help. Have a great day!

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