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T
TawnMc
December 17, 2022
Question

Windows 11/QB2023/PDF/Email Reports

  • December 17, 2022
  • 3 replies
  • 54 views

Is anyone successfully using Windows 11 and QB2023 and printing PDFs and/or able to email from QB?  I've followed the steps in this article: Troubleshoot PDF and Print problems with QuickBooks Desktop (intuit.com), just completed the reinstall and still not working.  This is a new install of Windows 11, running QB2023 file hosted on a Windows 2016 server.  The Windows 10 computer runs fine.  Other apps (Excel, Word, etc.) running on Windows 11 can ALL print to PDF and can email directly from the application.  Unless I'm just missing something, this points to QB being the problem and how they implemented the features.  Any suggestions would be appreciated.

 

Thank you

    3 replies

    JenoP
    JenoPQuickBooks Team
    QuickBooks Team
    December 18, 2022

    Thanks for letting us know that you're already gone through the steps in the suggested article, TawnMc.

     

    QuickBooks 2023 works well and compatible with Windows 11 and Windows Server 2016. Can you tell us if there's an error message when you tried to print or email a report in PDF? We just want to check if there's an alert about this in our record.

     

    Most of the time, errors when emailing or printing documents is usually caused by outdated maintenance release, damaged QuickBooks components, or issues with Adobe itself. 

     

    Since you already tried the steps in the article, I recommend reaching out to our technical support team. They can take a closer look at this to determine what's causing the issue and resolve it as well. Here's how to reach out to them:  

     

    1. Go to the Help menu and select Contact Us.
    2. Click Contact Us again at the bottom of the pop-up screen.
    3. Give a brief description of your issue, then select Let's talk.
    4. Choose between Chat or Callback.

     

     

    Here's an article to get more details about their contact details: Contact QuickBooks Desktop Support.
     
    I also want to add a few more articles in case you might need them:
     
     
    Let me know in your reply if you're able to talk and resolve the issue with one of our tech supports. You can also ask more questions in the forum if you need anything else. 
     
     
     
     
    T
    TawnMcAuthor
    December 18, 2022

    I have a couple.

     

    This is the error I see after you hit the Send Email option.  Mind you, this is a fresh install of Windows 11, Office and QuickBooks.  The Office apps print to PDF and send attachments via Outlook just fine.

     

    What errors around printing/emailing with Windows 11/QB have you heard?  If the system had been running a while, I could see some other app causing a problem.

     

    Thank you

      A
      Alex Roz
      April 2, 2023

      From TS:

       

      Search bar> RUN> then type appwiz.cpl > “Enter” key, then select Turn Windows features on or off from the left-hand panel on the screen > Verify that the Microsoft XPS Document Writer checkbox is selected


      I've spent total 6 hours with QB and Microsoft tech support without any solutions. Actually it was so easy to resolve flowing up your suggestions. Thank you!

      Tori B
      Tori BQuickBooks Team
      QuickBooks Team
      April 18, 2023
      This post has been deleted.

      Hi there, @Shelby31.

       

      Thanks for following the thread and sharing your concerns. 

       

      To clarify, have you tried using our PDF & Print Repair Tool? If not, I encourage you to give that a shot. Our tool will scan your computer and repair any damaged components related to pdf and printing. You can use the steps I've included below to install and run the tool. 

       

      1. Close QuickBooks.
      2. Download the most recent version (1.6.0.3) of the QuickBooks Tool Hub. Save the file somewhere you can easily find it (like your Downloads folder or your Windows desktop). 
      3. Open the file you downloaded (QuickBooksToolHub.exe).
      4. Follow the on-screen steps to install and agree to the terms and conditions.
      5. When the installation finishes, double-click the icon on your Windows desktop to open the tool hub.
      6. In the QuickBooks Tool Hub, select Program Problems.
      7. Choose QuickBooks PDF & Print Repair Tool. It will take about a minute to run.
      8. Print, email, or save as a PDF from QuickBooks Desktop again.

       

      If you still experience issues after using the tool, please follow the additional steps in our PDF & Print Repair Tool troubleshooting guide. 

       

      Please don't hesitate to let me know if you have any questions or concerns about this process. Take care and have a wonderful day ahead! 


       

      P
      paula24_myweb
      June 24, 2023

      Hey there! I'm having a bit of a problem. I'm trying to print PDFs, but I keep getting this annoying "QuickBooks Missing PDF Component" error message on my Windows 11 system. I tried using the Print and PDF Repair Tool and even checked to make sure my QuickBooks is chatting with my HP printer. But no luck so far. Any ideas?

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