Question

QuickBooks requires Internet Explorer

Forum|Forum|6 years ago
July 16, 2020
14 replies
132 views

Since Microsoft is cancelling their support of Internet Explorer, and recommend using Edge as your browser, our business has uninstalled the program on our PCs. Now when i try to open QuickBooks 2019 or 2018 for Accountants I receive the following error message:

Internet Explorer is turned off in your copy of Windows, but QuickBooks needs it to work properly. Please turn on Internet Explorer. You can find out how to do this on Windows support site.

http://windows.microsoft.com/en-us/windows/support

How can I use Edge as my browser for QuickBooks instead of Internet Explorer? Especially when I cannot even open QuickBooks to change the settings? Please help!

QuickBooks Accountant Desktop

Fiat Lux - ASIA

Level 14

For the time being, reinstall IE on your Win 8.1 or 10

https:// support.microsoft.com/en-us/help/4026136/windows-10-use-internet-explorer

Hopefully company may release a major update for any supporting version at the release date of QB 2021 later to support Edge.

Q

QV-Arthington

I have the 2020 desktop version and I just updated IE (I hate it so I use chrome) but I am still getting the same error message. Additionally, I turned off all my firewalls. If I understand correctly, it won't work until there is an upgrade from QB? I cannot even open my software for the first time. Super annoying.

C

Charies_M

Level 9

Hello there, QV-Arthington.

Thanks for sharing the steps you've taken so far to try fixing the error.

Every version of QuickBooks has its corresponding system requirements. For QuickBooks Desktop 2020 (latest version), it requires an Internet Explorer 11 as your browser. Since it's an updated software, it should work with an updated browser to be able to run QuickBooks seamlessly.

Feel free to visit this link to upgrade your browser.

Here's an article where you find out more about QuickBooks Desktop 2020 system requirements which includes the supported Operating System, Database Servers, Browser Requirements and more: System requirements for QuickBooks Desktop 2020 and Enterprise Solutions 20.0.

If you've tried the solutions above to no avail, it would be best to reach out to our QuickBooks Care Support. They have the tools to conduct a thorough investigation for a complete resolution.

Here are the steps to contact support:

Click Help at the top menu and select QuickBooks Desktop Help.
In the Have a Question? window, enter a topic.
Click Contact us.
Hit the Stat Messaging button.

Please take note our operating hours for chat support depends on the version of QuickBooks that you're using. Please see this article for more details: Support hours and types.

Keep me posted for additional questions or other concerns. I'd be more than happy to help. Wishing you the best of luck.

G

gconsult

my suspicion is that Intuit won't bother to remove the Internet Explorer requirement. As it took them years to finally move from needing users to be administrators on their own machines in order to run QB, I've yet to find QB ever really concerning themselves with security issues. I would not be at all surprised to see them require users to move to QB online and discontinue desktop versions entirely.

Fiat Lux - ASIA

Level 14

We have to wait until MSFT discontinued support for Win 8.1. Frankly, we prefer running QBD on Win 8.1 than Win 10.

T

tiredofzeroanswers16

Help please - the WHOLE POINT of having quickbooks desktop is that it DOES not require an internet connection. Now it won't let me install since I don't have internet explorer. We use chrome or edge as a business and want this on a computer where there is NO internet. Anyone have ideas? This isn't 1983 but it isn't supposed to require an internet connection to run a desktop software - we don't want stuff saved on the cloud and shouldn't need IE or internet. If I do a whole bunch of changes to get it on a computer with internet, it's not going to have IE. Any work arounds or ideas? Hating the no support side of quick books. Would happily pay more for a live person to help when needed. Thanks community - hope you have some ideas!

C

Catherine_B

Level 9

I'd like to route you the right support, tiredofzeroanswers16.

Every version of QuickBooks Desktop requires Internet Explorer as a supported browser for the system can work as expected. You'll want to reach out to our Phone Support Team so they can perform advanced troubleshooting steps on how to run QuickBooks with other browsers.

To know more about QuickBooks Desktop system requirements, check out these articles:

Always know the Community is available 24/7. You can always post your questions here. Take care and stay safe!

T

tiredofzeroanswers16

Thank you for the note but disappointed there's no resolution. Phone and chat services aren't available now and I find it hard to believe that a desktop version requires internet....and with that, a specific internet browser. If we wanted to be online, we'd use that version or option. There must be a different way. Even more bummed we're unable to return the product so we're now out $200 with no solution, no product that can be used and hours wasted.

R

RexV

So I am trying to connect a bank account to a new company but after going to "Banking" then "BankFeeds and then "Setup Bank Feed for an Account" I am able to find the bank but when trying to sync the account to QB it tells me the bank no longer supports Internet Explorer. Other than entering the bank account info manually, what are my options?

JenoP

QuickBooks Team

Hi there, RexV.

I'd be glad to share another option with you. If your bank provides a .QBO file of you banking transactions, you can download them from their website. Then, import them in QuickBooks. Here's how:

Open a web browser and go to your bank’s website.
Sign in to your bank account following the normal process that you usually do.
Download your transactions as a QuickBooks Web Connect (.qbo) file.

After getting a copy, follow these steps on how to import it in your company file:

Go to the Banking menu, select Bank Feeds, and then click Import Web Connect Files.
Look for the QBO file you saved, then select Open.
When prompted to select a bank account, select:
- Use an existing QuickBooks account if the account you're importing transactions into is already set up in QuickBooks.
- Create a new QuickBooks account if the account you're importing transactions into isn't in QuickBooks yet. Learn how to create an account.
Click Continue. You'll see a dialogue box telling you that the data has been successfully read into QuickBooks.
Select OK.

Once done, use this article as a guide on how to match and add categories: Add And Match Bank Feed Transactions In QuickBooks Desktop.

Please know that you can always reach out to us again or reply below if you have follow-up questions.

J

jcweb

Thanks, I knew that from all of the other posts on this subject.

The point is, Internet Explorer is no longer supported for security. QUICKBOOKS NEEDS TO STOP USING IT!

Hello?

M

MaudCR

It is actually now impossible to install Explorer 11 on newly configured computers using Windows 10 Pro.

Therefore, impossible to use QuickBook Desktop on these devices.

B

bmdproadv

WOW! This is unacceptable.

L

lmort

same problem I'm having

K

KMagilavy

I am experiencing the same problem. I bought a new laptop, and do not want IE or Edge on my computer. However, Quickbooks will not open without IE. If you try to download IE from Microsoft, you get Edge, which does not help with opening Quickbooks. Please resolve this problem soon. I am now running my old laptop just for Quickbooks, since the new one cannot open my company files because of the browser problem. (Please do not suggest making IE the default browser. You can't get it anymore and no one wants it for a default.)

U

UA13

Intuit is so unhelpful. Do Method 1 and it will work.

https://docs.microsoft.com/en-us/troubleshoot/browsers/disable-internet-explorer-windows

joshhuggins

SERIOUSLY!?!? Was moving back to Desktop after a 2 year dumpster fire that is Quickbooks Online, Microsoft has finished throwing the dirt on the grave of IE, the family is in the limo heading to the wake and Intuit is showing up like, 'Great party huh?' IE still required for QB Desktop 2021? Unbelievable!

R

ritzypooh

I am having the same issue. Problem I am having is I cannot turn on internet explorer nor can I install it. I'm getting a install error. I cannot reset my pc either. I am seriously about to cry. I absoltely need access back to quickbooks to run my business. Please help.

katherinejoyceO

Level 9

Welcome to this thread, @ritzypooh. I understand what you've been through, and I'm here to help you get past this error so you can get access to Quickbooks again.

To fix your Internet Explorer browser issue, you'll need to repair and reinstall the program. Also, please ensure you meet the browser requirements. At this time, QuickBooks Desktop 2021 requires internet access and Internet Explorer 11 (32-bit).

You can check out this article to learn more about theSystem requirements for the best experience in QuickBooks Desktop 2021.

Feel free to message again if there's anything else I can do to help. I'm here to lend a hand. Take care.

1

10293847

Unfortunately, it does not solve the issue. For some new models of computers, it is completely impossible to reinstall Explorer.

Do you know if Quickbook has found a solution to an issue that has been raised almost 3 years ago? Also, considering that it is not recommended to continue using Explorer and it is about to be 100% discontinued.

W

WhoSavedWhomClevTN

***********INTERNET EXPLORER IS TOTALLY MISSING SOLUTION***********

- Click on Start then Settings.

- Go to Apps | Apps and Features.

- If you don't see Internet Explorer, click on "Manage Optional Features"

- Click "Add A Feature"

- Internet Explorer (hopefully) is in the list to add or enable.
- Restart your computer when done so it takes effect.

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