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abc2468
Level 2

Remove past-due stamp on screen

I upgraded Enterprise to version 20. I now have a big red Past-Due that shows up on the screen. How do I make it go away. I am not talking about changing the template to print/not-print. I want it off the screen view. Please advise on how to get this gone.

16 Comments
Pabz_L
QuickBooks Team

Remove past-due stamp on screen

Hello there, @abc2468.

 

Let me help you with how to remove the past due stamp in your invoice.

 

  1. Go to Lists Templates.
  2. From the list, find and edit the invoice template you use for collections.
  3. From the "Company & Transaction Information" section, uncheck the box of Print Past Due Stamp.

123.PNG

 

      4.Select OK.

      5. Open an invoice that is past its due date. The PAST DUE stamp will no longer show on the invoice.

      6. You may print the invoice or send it through email.

 

I’ll be leaving you this article on how to customize the template. Use and Customize form templates

 

If you have any other concerns, feel free to comment below. Take care!

abc2468
Level 2

Remove past-due stamp on screen

Per my question, it is not how to remove from the printed/emailed invoice. I want it to not show up on the screen. It has a BIG red PAST DUE that is on the top left of the invoice screen. I DO NOT want this showing for everyone to see.

 

Changing the template has no effect on removing from the screen view.

abc2468
Level 2

Remove past-due stamp on screen

Per my questions, it is not printing/emailing. I want if off the screen. It has a BIG RED PAST DUE on the top left of the invoice screen. I do not need everyone seeing this.

 

Changing the template does noting to remove off the screen view.

Tori B
QuickBooks Team

Remove past-due stamp on screen

Hey there, @abc2468.

 

Thanks for following up with us. 

 

You're correct, changing the template doesn't remove the past due stamp from the invoice itself. It will only remove it from a customer view, such as email or print. This is a feature that's included in all newer versions of QuickBooks, and there's currently no way of turning this off. I understand how this can be frustrating for you and your business. If you'd like, I can submit product feedback to our developer team, so this can be considered in a future update. 

 

If you have further questions or concerns, please let me know. You can always reach out to the Community or me anytime you need a helping hand in getting back to business. Take care!

TMANUPELLA
Level 1

Remove past-due stamp on screen

I would also like to remove the Red PAST DUE on my invoices, has anyone found a way yet?

IamjuViel
QuickBooks Team

Remove past-due stamp on screen

Hello, @TMANUPELLA.

 

You can remove the Past Due stamp for the customers' view only.

 

Here's how:

  1. Go to Lists.
  2. Choose Templates.
  3. Locate the invoice template you're using. 
  4. From the "Company & Transaction Information" section, remove the box of Print Past Due Stamp.undefined
  5. Click the OK button.
  6. Open an invoice that is past its due date.
    • The PAST DUE stamp will no longer show on the invoice.

Just a heads up, the ability to completely remove the past due stamp is not available. You can refer to this article for more insights:

Leave a post below if you have other questions about customizing your invoice. I'm always here to help.

lpl9
Level 1

Remove past-due stamp on screen

I use quickbooks desk top 2018.  The Past Due stamp is like a needle under my fingernail every time I look at an invoice and see it there.  When it first showed up I used a fix that removed it from one invoice.  I gave up and now can't even find that fix.  I do not want to see it!!!!!!!  Why on god's green earth can't this go away?!?  Please figure it out.  Please get rid of it!!!

 

bjcrts
Level 2

Remove past-due stamp on screen

I followed the instructions and the Past Due stamp is still there.And I've closed and opened it several times./

Nick_M
QuickBooks Team

Remove past-due stamp on screen

Hi there, bjcrts. 

 

Thanks for stopping by the Community, if you're still experiencing the Past due stamp after following the steps provided by my colleagues, I would recommend reaching out to our support team. That have tools at their disposal to dive into your account and see whats causing the snag. To reach them follow these steps. 

  1. Open QuickBooks.
  2. Go to Help, then select QuickBooks Desktop Help.
  3. Select Contact Us.


     
  4. Give a brief description of your issue, then select Continue.


     
  5. We’ll provide you a few support options. Select which one is best for you.

Check our support hours and contact us.

 

If you need further assistance, feel free to post here anytime. Thank you and have a nice evening. 

cbelectricalfl
Level 1

Remove past-due stamp on screen

This DOES NOT WORK!! Please fix. It should only appear if I select it, not automatic. Also, there is no "time line" for PAST DUE STAMP. As soon as invoice is entered on today's date, it shows as "PAST DUE".
choice1
Level 2

Remove past-due stamp on screen

i have same issue i do not want the past due stamp  to show anywhere how do you remove it

JonpriL
Moderator

Remove past-due stamp on screen

Hello @choice1,

 

You can remove the stamp by turning it off directly rom your invoice template. Let me show you how.

  1. Go to Customers.
  2. Select Create Invoice.
  3. Under Formatting, select Customize Data Layout.
  4. Click Basic Customization.
  5. On the COMPANY & TRANSACTION INFORMATION section, remove the checkmark on Print Past Due Stamp to turn it off.
  6. Select OK.
  7. Click OK.

On top of that, I've also included this reference for a compilation of articles you can use while working with us: The different ways you can track customer transactions in QuickBooks Desktop.

 

If you have any other questions, please let me know in the comments below. I'll be here to lend a hand.

bjcrts
Level 2

Remove past-due stamp on screen

As noted by a half dozen other people, THIS DOES NOT "Solve" the problem being asked.

How do we  Remove past-due stamp on SCREEN.

FritzF
Moderator

Remove past-due stamp on screen

Thanks for joining this conversation, @

 

The steps shared by my colleagues in this thread will only remove the stamp from the customer's view. The option to turn it off in your view is currently unavailable.

 

I can see how this option would be helpful for you and I'll take note of this. In the meantime, I recommend visiting our Blog site. This is where we share recent happenings and future developments, such as updates to newly added features. Here's the link: https://www.firmofthefuture.com/product-industry-news/product-updates/.

 

I'm adding this article that tackles customizing templates in QuickBooks Desktop (QBDT) for future reference: Use and customize form templates.

 

Please let me know if you have any other questions by leaving a comment in this thread. I'm always here to help. Have a good one!

choice1
Level 2

Remove past-due stamp on screen

can anyone help im so annoyed

Jen_D
Moderator

Remove past-due stamp on screen

It's nice to see you here, @choice1,

.

Thanks for joining the thread. I know how it would be frustrating if you don't have the feature available in a program.

 

As much as I would like to get this resolved, the software is just working as designed. The Past Due watermark is set as default when the system detects some overdue invoices.

 

You, however, have the option to remove this when printing the forms by following IamjuViel's answer on this thread.

 

Having the option to remove the Past Due mark would be a great idea to share with our developers. 

 

We sure want get your voice heard and your insights be put in action. To log a suggestion to our developers for the past due preference, go to the Help menu and select Send Feedback Online.

 

 

If you have additional questions about this, please let me know in the comment. I'll be glad to share some more insights to help your way around these features. Have a good one!

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