How to enter a debit card return?

Welcome to the QuickBooks Community, @sandie289.

I'm here to make sure you have an accurate record of your books in QuickBooks Online (QBO). 

Below are the steps you can perform to enter a debit card return. 

To start, you'll need to create a vendor credit to hit the expense accounts used for the vendor:

1. Go to the + New button.
2. Choose Vendor credit.
3. From the Vendor dropdown, select your vendor.
4. Enter the Category details or Item details depending on how you record purchases with this vendor.
5. Then, click Save and close.

Next, you'll have to deposit the money you got from the refund:

1. Navigate to the + New option.
2. Click Bank Deposit.
3. In the Account drop-down menu, choose the account where you got the refund.
4. Fill in the needed fields.
5. Then, select Save and close. 

Once done, you now need to connect the bank deposit to the vendor credit:

1. Click + New.
2. Choose Pay Bills.
3. Select the bank deposit you just created. You’ll see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
4. Select Save and close.

For your reference, please see this article: Enter a refund from a vendor. 

However, if there's no bill made, you can create an expense transaction and bank deposit it directly. 

Monitoring all of your vendor transactions in QBO is easy. To do this you can run either a Balance detail report or a Transaction detail report. For the detailed steps, please visit this page: Print a customer or vendor register.

If you have more questions about entering debit card return in QBO, feel free to click the Reply button below. I'll get back to you as soon as I can. Have a good one. 

Did not receive an answer that worked

I've got you covered, sandie289. I'm here to ensure you're able to enter the debit card return.

Before proceeding, I'd like to check if you're done performing the steps shared by my colleague? If so, did you encounter any errors that prevent you from recording the refund? Any additional details will help us further investigate the main cause of this.

In case you missed seeing the response of my colleague, I'd suggest clicking this link: https://quickbooks.intuit.com/learn-support/en-us/payments/re-how-to-enter-a-debit-card-return/01/91.... From there, you're able to follow the step-by-step process on recording the refund.

For your visual reference, I've attached some screenshots below.

Create a vendor credit:

Deposit the money you got from the refund:

Once done, you can now connect the bank deposit to the vendor credit. For further guidance, please see this article: Enter a Refund from a Vendor.

Additionally, I've included these articles that'll help you categorizing your bills in QuickBooks Online:

• Email Receipts and Bills to QuickBooks Online
• Upload your Receipts and Bills to QuickBooks Online
• Categorize and Match Bank Transactions in QuickBooks Online

Please come back and keep us posted on your progress in recording your vendor refund. I'm determined to get this resolved.

The last step doesn't work.  I get a message saying I can't do it because the bill has already been paid.

Hello, 9130 3495 7637 9896.

I'd like to help you out with the bill but I need more details from you. 

Do you have the same issue as sandie289? I've seen a couple of my colleagues giving out the steps. Which one did you follow? 

If you have a different concern regarding your bill, I'd appreciate if you could provide more details about it. This way, I'll come up with the best possible solution to help you out. 

Looking forward to your reply. 

I think the problem they were facing was connecting the bank deposit to the vendor credit. In the steps it does not mention to use Account Payables when creating the deposit in the second step. If they don't use account payables they won't be able to "pay" (link credit with the deposit) the bill.

Good morning, I followed the instructions above but I notice when I choose to pay bills the refund back to the debit card is listed for me to write a check.  How do I correct this as I do not want to write a check.

yes, I am facing that problem. It's been a year since someone responded to this and I see no solution...

I followed the instructions. Step 3 is not possible to do... now I have negative numbers in my vendor account. 

Hello there,

If you record a bank deposit make sure that it is affecting AP to be able to pay the bill. You can follow these steps: 

1. Go to + New option.
2. Click Bank Deposit.
3. In the Account drop-down menu, choose the account where you got the refund.
4. Fill in the needed fields.
5. Click Save and Close. 

After that, proceed to pay bills. Here is how:

1. Go to + New.
2. Choose Pay Bills.
3. Select the bank deposit you just created. You will see the amount of the vendor credit in the Credit Applied field. The Total payment should be $0.00.
4. Click Save and Close.

For detailed information, refer to this article: Enter a refund from a vendor.

I will leave these articles for future purposes:

• Enter and manage bills and bill payments in QuickBooks Online.
• Automatically match QuickBooks Bill Pay transactions.

Feel free to post here again if you have further QuickBooks-related concerns. We are available 24/7 to lend a hand with each of your queries. Stay safe!