Question

Quickbooks pay now link not working

Forum|Forum|5 years ago
August 24, 2020
20 replies
34 views

When we send emails out from Quickbooks the "Pay now" link is not working. It is not clickable. If you copy and paste the link, it does work, but usually it is a hyper link and the customer can just click it. We can not expect our customers to know how to copy and paste that.

We need the link to be a hyper link so it can be clicked.

Please see that attached picture that shows the link I am referring to.

QuickBooks Desktop

J

JonpriL

Level 9

Hello @coreycpoc,

Let's run the QuickBooks Utility tools and fix your invoice's data so your customers can pay it after sending it. I'll show you how.

A. To Verify Data

Go to File.
Click Utilities.
Select Verify Data.
Click OK.

B. To Rebuild Data

Go to File.
Click Utilities.
Select Rebuild Data.
Click OK.

In addition, here's an article you can read to learn more about the QuickBooks tools: Verify and Rebuild Data in QuickBooks Desktop.

Lastly, I've also included this helpful article for other ways that you can accept payments from your customers: Receive and process payments in QuickBooks Desktop.

Keep me updated in the comments if you have any other questions. I'll be here to lend a hand.

C

coreycpocAuthor

Ok, I was able to successfully complete those steps and the hyper links are still not working.

R

RCV

QuickBooks Team

Kimberly,

I just upgraded and installed Quickbooks 2024 Desktop for Mac about 2 weeks ago. It took some doing to get my credit card processing set up and now this problem. I really wish this would just work like it's supposed to. Quickbooks is up to date, no updates are needed at this time.

Let me route you in the right direction to get the Pay Online button working in QuickBooks Desktop (QBDT) Mac, STRATH907.

I appreciate you for following the steps provided by my colleague above to resolve the issue regarding the Pay Online button on your customer invoices. Since the issue persists, we recommend contacting our payments support team. They'll pull up your account in a secure environment and investigate what's causing this issue.

You can also contact our support agent by following the steps below:

Go to the Help menu and click QuickBooks Help.
Select Contact Us.
Provide a brief description of your concern, and click Continue.
Log in to your Intuit account, select Continue, then Continue with my account.
Enter the single-use code you received in your email and hit Continue.
Choose between Chat with us or Have us call you.

I also added this helpful resource for more details about processing customer payments online: Turn on online payments in QuickBooks Desktop for Mac.

I'll be here ready to lend a hand if you have other concerns with managing your invoices in the QBDT Mac program. Please don't hesitate to leave a reply. You have a good one.