Reversing a payment

Yeah? And what do you do when there is no option to click "processing tools"?  All it does when I log in is show me my account details.  The only option I have is to edit my bank account information.  No "processing tools" button.  No answers online. No options.  Nothing but long wait times on hold.  I got an email from Risk Operations explaining the exact same thing you just said.  Doesn't work.  I tried chatting with a representative online, and got instantly directed to a different phone number to call.  I've been on hold for 30 minutes and counting as of this message.

Quickbooks is great for keeping track of your accounting, but after this debacle I would never reccommend using Quickbooks to recieve any payments.  Nothing but headaches and chasing your tail.  Once I get this sorted, I'll never use the "pay by credit card" option again.  It's not worth the hassle.  Especially due to the lack of customer support, whether it be online or by phone.  Quickbooks won't be recieving any more processing fees from me.

Hello ColeChmilar,

I'd like to know if you were able to get in touch with that team and get that transaction reversed.

Fill me in when you have a chance. 

Hello,

I own an online boutique so all of my business is done over the internet. They pay invoices with Credit and Debit cards. I reversed a payed of a customer who wanted a refund, however it would not let me do a partial refund. I did not want to give them the original shipping cost back.

How do I make a partial reverse transaction?

I was following your directions to go to merchantcenter.intuit.com and it was not an intuit site. It was some unsecure and unknown webpage. Has that link changed? 9/4/2020

Good evening, @compliacequeen. 

Thanks for reaching out to the Community. 

I'm happy to provide you the link to reach the Merchant Services web site. I've included it below. 

• Merchant Services

Please let me know if you have further questions or concerns. I'll be here every step of the way in getting you back to business. Take care and have a great weekend!

I was successful in reversing a payment with an error.  They did give me a receipt.  The payment is still on my Quickbooks.  How do I get rid of the payment without messing something up?

Mona P

Thanks for joining in this thread, @MP65.

Once you reverse a payment in Merchant Services, the corresponding recorded transaction in QuickBooks Online (QBO) will not be affected. This is the reason why you're still seeing the payment in QuickBooks. 

However, you can delete the payment that was deposited to your bank. Let me show you how:
 

1. Go to the Accounting menu and select Chart of Accounts.
2. Look for the bank account and click View register.
3. Click the deposit transaction and select Delete. 
4. Once prompt, click Yes.

Additionally, you can run the Invoices and Received Payments report in QBO. This will show you the list of payments that you’ve received and the invoices that go with them. Just go Reports and look for the Invoices and Received Payments report.

Just tag my name in the comment section if you have any other concerns or questions. I'll get back to you as soon as I can. Stay safe.

I've reversed a payment made through QuickBooks yesterday. How long will it take for the money to be refunded? Also does the merchant fee got reversed as well or are we charged with another merchant fee of 2.5%? Thank you in advance.

Hi there, Dalen12.

Thank you for visiting the QuickBooks Community and for joining the thread. I'll make sure to provide details about the estimated time will it take for the refund process and for the reversed fees.

After reversing a payment in QuickBooks Online, the money to be refunded usually takes or reaches the bank within 2-3 business days of the transaction. It varies on the time you enter transactions, the bank you choose for payments, or for the amount refunded to be deposited. It can also vary on how long it takes the bank to verify and process electronic deposits. Then, if this is via credit card, the estimated time to deposit the refund amount is 5-7 banking days. While ACH will take within 5 days.

I also suggest contacting our Merchants Services Support Team. This team is the best resource for such inquiries, as they're able to request account information. They can also verify the status of the refunds.

On the other hand, payment transactions you void may incur a fee. You'll have to pay a fee for any refunds you give or return transactions. The fees depend on your pricing plan and transaction type. You can click this article to see additional details: Understand fees for refunds or void transactions.

Please refer to this article to view alternate methods to perform a partial refund/credit and to print a receipt: Void or refund transactions in QuickBooks Payments.

Don't hesitate to post again here in QuickBooks Community if you have additional questions about QuickBooks payments. I'll be right here to help. Have a great day!

I posted a receipt we received from a vendor that we paid for at the store when we purchased the merchandise. I posted it as a bill and marked it paid. Because I did this the payment didn't post to my bank account so I can't reconcile my bank account. 

How can I reverse this in my quickbooks essential?

How do I reverse a posting I made in my Quickbooks essential that I posted to the vendor and marked paid. I won't allow me to reverse the payment. We paid for this directly from our bank account when we were at the store. It is posted as a withdrawal on my bank account. The posting I made didn't post it to my bank account so I can't reconcile the bank account. I need to be able to reverse posting that I made and the marked paid part. It lets me reverse the posting to the vendor but not the marked paid part.

Thanks

This didn't work for me but I figured it out. 

Thanks for getting involved with this thread, Blanche M.

You can delete bill payments by accessing the payments record and clearing it.

Here's how:
 

1. In your left navigation bar, go to Expenses, then Bills.
2. Access the Paid tab.
3. Locate your bill.
4. Click its Show payments option in the ACTION column, then View details.
5. Select Clear Payment, Save and close, then Yes.
   
   

Another option is pulling up your payment or bills record and clicking their More options. You'll see a Delete option which can be used to delete the records.
 

Deleting a bill payment record:

Deleting a bill record:

I've also included a detailed resource about working with bills and bill payments which may come in handy moving forward: Enter & manage bills/bill payments

If there's any additional questions, I'm just a post away. Have an awesome Thursday!