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Reversing a payment

I made an error entering a payment with a customers credit card.  It shows pending but it won't let me reverse or void the payment.  What am I doing wrong?

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Best answer 02-05-2018

Accepted Solutions
QuickBooks Team

Re: Reversing a payment

Hi CSimon,

 

I'll show you where to go to get that charge reversed:

  1. Go to merchantcenter.intuit.com
  2. Click on Processing Tools
  3. Select Reverse a Transaction
  4. Adjust the date and Search
  5. Add a check next to the transaction
  6. Submit

Let me know how that works out for you. 

4 Comments
QuickBooks Team

Re: Reversing a payment

Hi CSimon,

 

I'll show you where to go to get that charge reversed:

  1. Go to merchantcenter.intuit.com
  2. Click on Processing Tools
  3. Select Reverse a Transaction
  4. Adjust the date and Search
  5. Add a check next to the transaction
  6. Submit

Let me know how that works out for you. 

Not applicable

Re: Reversing a payment

Yeah? And what do you do when there is no option to click "processing tools"?  All it does when I log in is show me my account details.  The only option I have is to edit my bank account information.  No "processing tools" button.  No answers online. No options.  Nothing but long wait times on hold.  I got an email from Risk Operations explaining the exact same thing you just said.  Doesn't work.  I tried chatting with a representative online, and got instantly directed to a different phone number to call.  I've been on hold for 30 minutes and counting as of this message.

 

Quickbooks is great for keeping track of your accounting, but after this debacle I would never reccommend using Quickbooks to recieve any payments.  Nothing but headaches and chasing your tail.  Once I get this sorted, I'll never use the "pay by credit card" option again.  It's not worth the hassle.  Especially due to the lack of customer support, whether it be online or by phone.  Quickbooks won't be recieving any more processing fees from me.

QuickBooks Team

Re: Reversing a payment

Hello ColeChmilar,

 

I'd like to know if you were able to get in touch with that team and get that transaction reversed.

 

Fill me in when you have a chance. 

Not applicable

Re: Reversing a payment partially

Hello,

 

I own an online boutique so all of my business is done over the internet. They pay invoices with Credit and Debit cards. I reversed a payed of a customer who wanted a refund, however it would not let me do a partial refund. I did not want to give them the original shipping cost back.

 

How do I make a partial reverse transaction?

 

 

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