Question

Adding employees to quickbooks time

Forum|Forum|2 years ago
December 12, 2023
1 reply
57 views

Hello,

My Quickbooks online is integrated to Quickbooks time. I used to "add manually" the new employees to quickbooks time for them to track their time. However, QBO removed the add manually and have now to "sync" to import newly added employees from Quickbooks online. This "sync" is not working for the new employees and they don't automatically appear in Quickbooks time. Do I have to tick something in Quickbooks online so they would appear and integrate into Quickbooks time? Per experience, the sync does not work on new employees and I had to manually add and invite them previously.

I have attached a screenshot of the message that says we have to "sync" new members.

Thank you for your help.

QuickBooks Time

Bryan_M

QuickBooks Team

Hi there, @sync0231.

I see that this isn't the usual thing you experience on adding an employee to your QuickBooks (QB) Time account. Allow me to help you figure out why you're unable to sync the newly added employee after the integration.

During integration, some users forget to tick the Team Members tab in the Automatic import from QuickBooks while setting up the integration. To check the preferences, here's how:

In your QB Time account, click the Feature Add-ons on the lower right.
Select Manage Add-ons.
A prompt will show. In the search field, enter QuickBooks Online (QBO).
The QBO you integrate will show up. Tap the Preferences.
Scroll down and see if the Team Member has a checkmark. Tick it if doesn't have.
After that, click the Import tab again.

Once done, if the employee still doesn't show, you can go to View Sync Log to see if there's any error during the import and come back here so we can provide the exact fix.

If you want to find more options or edit your original QuickBooks Integration Preferences, you can read this article: About QuickBooks integration preferences in QuickBooks Time.

Feel free to come back here for additional questions about adding employees to your QB Time account or integration concerns. I'll be willing to lend a hand. Have a good day.

S

sync0231Author

Hi @Bryan_M ,

All those have been ticked already and I don't have any errors in syncing. The problem is that new employees added in Quickbooks online is not being automatically added to Quickbooks time ever since. I have been manually adding them ever since and sending invitations manually. However, Quickbooks suddenly changed this, I think in the past two months, wherein if QB Time is integrated to QBO, it would not allow you to manually add (It says they are automatically added when synced, but they're not). Any more suggestions?

Thank you very much

R

ReymondO

Moderator

Thanks for getting back to the thread, @sync0231.

Sometimes, too much cache accumulated in a browser can cause unexpected behavior with the product. This can be why your newly added employees aren't syncing in your QuickBooks Time account.

To isolate the issue, let's open your account in a private window. This will help us determine if the problem is related to a cache issue and fix it. Simply press the following shortcut keys to access this mode:

Google Chrome: Ctrl + Shift + N
Microsoft Edge: Ctrl + Shift + N
Firefox: press: Shift + CTRL + P

Once done, try adding a sample employee to your QuickBooks Online account. If it works, go back to your regular browser and clear its cache. If the issue persists, use another supported browser instead.

For more information on tracking and managing your team members, you can refer to this article: Track and manage QuickBooks Time in QBO.

Please let me know the outcome of these troubleshooting steps. If you have any further questions about syncing your QBO data to QB Time, feel free to ask here, and I'll be happy to assist you.

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