Skip to main content

SUMMER SAVINGS 90% OFF QuickBooks for 3 months* Ends 8/27

Buy now
Switch to QuickBooks and 70% off for 3 Months
Talk to Sales: 877-683-3280
Hours
Mon - Fri, 5am - 6pm PST
Sat - Sun, 7am - 4pm PST
Product support & help
Need help signing in?
N
neilmital_98
May 3, 2020
Question

Need to talk to customer service

  • May 3, 2020
  • 12 replies
  • 33 views
No text available

    12 replies

    C
    Catherine_B
    Level 9
    May 4, 2020

    I'm here to help you with your questions, neilmital_98. 

     

    You can always post your questions in the Community and I can walk you through the detailed steps. For our Customer Support we have limited staffing due to COVID-19. We have reduced our support hours to 6 AM - 6 PM PST, Monday-Friday. 

     

    To get in touch with us just sign in to your QuickBooks Online account, and then you can follow these steps:

    1. Go to the Help icon and click Contact us. 
    2. Enter a brief description of your question.
    3. Click Let's talk.
    4. Select Get the number to call us. 

    Meantime, you can use our Help articles to search for references related to your questions. Just click here.

     

    I'll be around the corner if there's anything else you need help with. Take care always!

    W
    walt-dmi_i
    May 6, 2020

    My QB Desktop pro is not working and I cannot reach on-line support. Need to have someone call me at [phone number removed]

    LieraMarie_A
    LieraMarie_A
    Level 8
    May 6, 2020

    Hi, @walt-dmi_i.

     

    I'm here to make sure that you'll be able to access your QuickBooks. Can you share with me if you've encountered an error code or message when trying to open the program? This way, I'll be able to narrow down the issue and provide an accurate solution to your concern.

    Otherwise, if you didn't get an error, but the program stopped working, here are some possible causes:

    • Your company name is too long.
    • There is corruption on your hard drive.
    • Your program files or QuickBooks Desktop installation is damaged.

     

    You can download the QuickBooks Tool Hub. This tool helps fix common errors such as company file issues and program problems. Let me guide you on how.

     

    1. Close your QuickBooks.
    2. Download the QuickBooks Tool Hub file.
    3. Open the QuickBooksToolHub.exe file that you've downloaded.
    4. Follow the on-screen steps to install and agree to the terms and conditions.
    5. When the install is complete, open the QuickBooks tool Hub.

     

    Then, let's run the Quick Fix my Program. It'll run a quick repair on your program.

     

    Here's how:

    1. In the QuickBooks Tools Hub, select Program Problems.
    2. Select Quick Fix my Program.
    3. Start QuickBooks Desktop and open your company file.

     

    If you get the same problem, you can suppress the QuickBooks Desktop application. Refer to this article for more details and go to Solution 2: QuickBooks Desktop doesn't start or won't open.

    Please let me know if you need further assistance. Stay safe.

    S
    susana31
    May 12, 2020

    I need to talk to someone in customer service

     

    R
    Rasa-LilaMQuickBooks Team
    QuickBooks Team
    May 12, 2020

    Thanks for joining on this thread, @susana31.


    I’m here to make sure you’re taken care of. May I know what specific assistance you need?


    I can help answer some general questions or concerns you may have about QuickBooks. Press the Reply button below to add more information.

     

    However, if you still want to speak with our QBO Care Team, you can now sign up for our call back process or get real-time help via the Message Us option. One of our phone specialists will contact you based on the time entered in the Get a Callback window.


    Here’s how to keep in touch with them:

     

    1. Tap the Help menu in the upper right hand to open the Search window.
    2. From there, scroll down to click the Contact us link.
    3. Type the issue/topic in the field box and then hit the Let’s talk button.
    4. Choose Start messaging or Get a callback.

    I don’t want to leave you empty-handed, so I’m adding a link that contains resources to help easily perform your tasks in QBO: Get started.


    Stay in touch if you need further assistance while working in QBO. I’ll jump right back in to help. Have a good one.

    T
    tomhamer
    July 30, 2020

    I no longer will have employees, Intuit took $400+ out of my account today, how do I get a refund?

    W
    whiwindows
    October 15, 2020

    I need to talk to someone now..... your product and customer service sucks. please give me a number to talk to someone

    JoesemM
    JoesemMQuickBooks Team
    QuickBooks Team
    October 15, 2020

     Hello there, @whiwindows.

     

    This isn't the kind of customer service we want you to experience. We strive to provide excellent customer service and deliver customer satisfaction at all times. I'm taking note of the feedback so you won't go through this kind of experience again.

     

    I understand that you want to get the phone number and need to talk to someone from our Support Team. Though we're unable to provide a direct number, you can reach our support team by signing in to your account and click the Help icon on the top right.

     

    Here’s how to keep in touch with them:

     

    1. Tap the Help menu in the upper right hand to open the Search window.
    2. From there, scroll down to click the Contact Us link.
    3. Type the issue/topic in the field box and then hit the Let’s talk button.
    4. Choose Start messaging or Get a callback.

     

    You can check this article to see the different types of support we offer at Intuit and their availability: Support hours and types.

     

    Also, I'd like to help you with your concern. Can you share with me what specific help you need? More details are appreciated.

     

    I don’t want to leave you empty-handed, so I’m adding a link that contains resources to help perform your tasks in QBO: Get started.

     

    Don't hesitate to click the Reply button below if you need further help. I want to make sure everything is taken care of for you. Take good care.

    Need QuickBooks guidance?
    Log in to access expert advice and community support instantly.
    Terms & ConditionsAccessibility statement