Scheduled backups are NOT working in Windows 10 after upgrading to the latest Creators Update, 1709. Task needs to be created with “Configure for” set to “Windows 10”.

kaydjs,

The information provided by Intuit support is NOT the solution (as indicated previously in this very thread).

Not sure why you cannot see the attachments from the original post but I am pasting again for you along with the notes.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

kaydjs,

The information provided by Intuit support is NOT the solution (as indicated previously in this very thread).

Not sure why you cannot see the attachments from the original post but I am pasting again for you along with the notes.

Reason : QuickBooks is setting "Configure for" to "Windows Server 2003, Windows XP or Windows 2000".

Workaround : Manually change "Configure for" to "Windows 10".

See the attached screenshots for how the task is created by QuickBooks, the error returned and the setting required to get the task to work.

This is a major issue as the majority of users will assume their backups are working since the scheduled was created successfully in QuickBooks.

QuickBooks needs to detect the OS and modify this setting accordingly when creating the task.

Hello stewart,

We appreciate you taking the time to share this with us, and you did great for doing those troubleshooting steps. The information you posted will definitely help other posters that may have the same concern.

We'll make sure to take a look into this for you. I'd also invite you to send your feedback about the scheduled backup issue. Your feedback goes directly to our Product Developers and they'll use it to make product improvements and address issues. To do so, click Help at the top menu bar, select Send Feedback Online. Lastly, choose Bug report or Help System Suggestion.

Thank you for your time and helping us make QuickBooks Desktop a better product! If there is anything else we can do for you, please don’t hesitate to let us know.

It´s March 2019, and this bug still exists in the current QB !

Btw. it´s not only an issue on Windows 10, also Windows Server 2016.

QB support is lackluster at best.  Since it has the bulk of the market share it just does not care about supporting its customers.  

How many users are under the false assumption that their information is being automatically backed up?  Many will find out when their computer fails and they attempt to retrieve their backup file only to find out QB has NOT been performing automatic backups.

The real kicker is the fact that QB has known about this issue for almost two years and has not delivered a solution.  

the screenshots are not attached that I can see.  Can you please repost the solution as I have the same problem.  Thank you so much!

THANK YOU!!!!  THANK YOU!!!!  THANK YOU!!!!

I have been fighting with this issue for over a week.  Quickbooks will schedule the backups, but they don't run.  They appear in Task Scheduler, but if you try to "Run" (from Task Scheduler), it comes back with some error saying "The task no longer exists.....", but clearly it does!  I had tried deleting, recreating, multiple times!

Seeing Intuit's responses, and lack of action is pathetic.  Additionally, Intuit refuses to share any information on their "AutoBackupEXE.exe" task so that we can't just configure our own backups.

I just installed QB Pro 2020 and this is STILL an issue.  Part of me feels that they are doing this on purpose to force users into QuickBooks Online.

The rant: I don't think Intuit is very interested in fixing this. At this point there are several newer versions, and while I agree that this seems like a simple fix and should have been addressed years ago, clearly that isn't happening. I suppose they'd much rather sell you a newer version...

The solution(ish): After wrestling with this for a few hours, I finally decided to just set the scheduled task to run during business hours, and selected "Run only when user is logged on", and "Configure for: Windows 10"... This seems to work. It will show the backup progress under existing windows, but doesn't interrupt anything that I can tell, including whatever you happen to be doing in QuickBooks at the time of the backup. And it sure beats hoping that someone will remember to back up manually.

Nearly 2 years later, this post was super helpful for us running an automatic backup on Windows Server 2019.  The default in the Task Scheduler was Windows Server 2003.  👍

Well, there are a variety of techniques to get QuickBooks Scheduled Backup Not Working. But running the verify and  Rebuild Data Utility tool is one of the most successful and convenient ways to restrict such an issue. Here's how: 

• At first, open the QuickBooks Desktop application and head to the File menu.

• Now, select the Utilities tab and then tap on the Verify data option. 

• After that, go to the option that states QuickBooks scan all the company files & data, and search for the damage. 

• Later on, you might get a pop-up saying your data has lost integrity. Close the message tab and press the File tab again. 

• Move your cursor to the Utilities sections and select Rebuild data. 

• Furthermore, press OK at the Backup Company Data pop-up window and get a backup of your company filer data on the desktop. 

• Next,  the QuickBooks Rebuild Data tool will repair the damage in the company file. 

• Once you see the message Rebuild has Completed, you would have to hit the OK tab and try to schedule the automatic backups once again.