About QB Community

Hi I’m the US hoping to expand my business with intuit by switching one of my international subs to quickbooks. I had a few questions on capabilities, and have had the worst experience. Despite asking questions related to QBO Global very specifically, the reps don’t read the questions and end chats multiple times because my sign in is based in the US. I can’t imagine what would be like to actually have an issue and deal with this support. Quickbooks is about to lose this customer to NetSuite. 

I just found out that QB will not allow us to view our data if we do not have a current subscription (which is currently $649 a year). Has anyone had this experience? Does anyone know a way around this? Does that mean we loose access to the years of books that are on the program? Does anyone know a way around this?Thanks!

Has anyone prepared some Know Your Client (KYC) template and Client onboarding documentation?

One of my clients has two invoices allocated to the wrong account.  The amount allocated for each is zero.  None of the items sold on these accounts is allocated to this account, that I've been able to find.  What other techniques can I use to find out why they are showing up under the account? Even though it's a zero amount, I'd like to know why it's happening.

I am so glad that after three attempts, I finally passed the QuickBooks Online certification today !  If I had failed it today, I would have to start all over after two months. 

I have a custom invoice template, and I've changed the "Form Name" label, but I can't see how I can change the labels for "Bill To", "Date", "Total Due", "Due Date" and "Terms". Does anyone know how I can change these? I need to translate them into other languages (languages that QBO doesn't already support).Thanks!

We are required to include Khmer and English text in our invoices. In the past we could do this by importing a .docx invoice template but this is no longer possible (according to https://quickbooks.intuit.com/learn-support/en-us/reports-and-accounting/re-importing-custom-invoice-templates-into-quickbooks-online/01/1207725/highlight/true#M177059). We've tried using the builtin invoice templates (following https://quickbooks.intuit.com/learn-support/en-us/customize-forms/customize-invoices-estimates-and-sales-receipts-in-quickbooks/00/186093) and we can type in Khmer text and it looks fine in the editor but when we generate invoices or click "Preview" all the Khmer text is missing (or question marks) - see screenshot below.  Is it possible to use non-English characters in invoices? Surely we aren't the only ones in the world with this requirement? We're on Quickbooks Online Advanced if it makes a difference.

Hi Quick Books Community I've advised a client that their current setup is one computer crash away from an outright business disaster. Is there an easy to way migrate everything away from a very old Win 2017 - QB Accounting Pro 6 version to the business cloud starter version?The client only uses their accounting package for client invoicing but there are a lot of line items and some tricky debtors days apparently.  

Does anyone know of any solutions that allow you to email QB invoices to clients, have them pay by credit card and have the payment deposited to a Barbados bank? 

We are a freight merchant that calculates customs duty payable and invoices that to the customer plus our processing fees. We would like to be able to select a duty tariff code for each line item (let's call that 'a'), input the value of the merchandise being shipped by our customer ('b'), and charge 'a' x 'b' on the customer's invoice. For example, the customer imports $1,000 worth of bananas, the applicable duty rate might be 10%: we want to be able to select the tariff rate for bananas (item?), input $1,000 and have Quickbooks charge the customer $100 (10% x $1,000). Then move onto line item two and choose a different tariff and input a different value and so on. I have tried with service charge rates but this seems to be on all other line item totals rather than line by line, and does not allow me to enter a line item value to multiply out. We are using QuickBooks Desktop.

I run QBO International version in Kenya. My accountant has advised me to close the 2019 books by shutting down the accounts and reopening under a new name, so Company A becomes Company A 2020 and so on year on year.  This way my balance sheet accounts start the year at zero. Is this possible on this version of QBO, and if so, how? Thanks in advance! 

There is  a integration between quickbook and Salesforce system. When the query 'select * from item ' is used on item object in quickbook .it  shows sku field. The issue is the sku field is not returned in the response from quickBook.        

No text available

Quiero cerrar los libros y en el sistema no aparece la opción. Ya intenté todas las recomendaciones que dijeron. Borré los cachés, cambié a navegar en privado, probé con todos los navegadores que tengo y en ninguno se muestra la pestaña de avanzados para poder hacerlo.  Es URGENTE!!!!!!

Quickbooks online is such a pee wee outfit for misfits. Only my opinion as well as my accountants.

Hi All  Greeting of the day we are using quick book desktop enterprise platinum 2021 & 2022 in Middle east region. QB is not supporting for Arabic language. kindly suggest us any third party tools to support  arabic language for quick book desktop it is high priority 

I have contacted QBO support online and over the phone with no help what so ever. My Last attempt to contact support I was on a chat and the rep just didn't even respond and then closed out the chat 2 hours later. I am trying to get my 1099s out and it keeps saying that I am missing information, when I click on the contractor to fix said errors I am not able to see anything.  I am also not able to print any reports at this time.  I have updated my computer and chrome.  I have also cleared all cache and cookies. 

Hello, in the US version I see there is a "UNDO" Option when I want to return "delete" one reconciliation. But I don't see the same option in the Global Version. Any idea how the same result can be achieved ?

Hello, in the online global version of QB, how we can revalue accounts payable and accounts receivable?

May request is to sync Desktop enterprise QB with Online QB only for accounting purposes.Can we do that? It has been already done?

i cant believe you guys locked us out of our business account and made it so we couldnt see our sales orders and stuff come ON!!!3 weeks now with no response.. still waiting.... i cant believe you guys did this to us!

Hello - I receive a regular aggregated payment from my credit card service provider. This relates to numerous customer transactions. Anyone have any ideas for how I would categorise this credit card service provider transaction in my bank transactions?

Hello - I receive an aggregated payment (covering multiple patients) from a state agency. Has anyone faced this and found a good way to categorise this transaction in their bank transactions?

Hello Everyone, I am migrating from QuickBooks to zoho books, but i am stuck in report creating for payment received against invoices. the format required by zohobook is not same as quick book. we are facing so much problem in payment received against invoices and suppliers bill payments.Is  there any easy or quick way we can export or prepare files for these2 reports. PLease suggest

No text available