Account Management

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I'd like to pay direct debit but that option doesn't show on the mobile app?  Am I missing something?

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I've been using Self Employed QuickBooks for a while now. I started using the Invoicing feature about 12 months ago. You create an invoice and send the invoice. QuickBooks sends an email with the invoice to my customer. The problem is the email sent to customers by QuickBooks. If the email is opened on a desktop/laptop that uses Outlook 365 (desktop program), the email doesn't render properly and my customers are complaining they can't read and open the invoice properly. I've attached a screenshot showing some of the email. As you can see it doesn't look anything like it should do. The email looks fine in my Outlook using Chrome or on my iPhone. I use Outlook 365 on my PC and I can replicate the same problem. I've been in contact with support twice now. The first time they never got back to me and just closed the ticket. The second time I sent screenshots and the response from 'QuickBooks Self Employed Care Team' was appalling. This is their response: "Please be inf

I have reconnected my bank to the app but there is an obvious discrepancy so I would like to start a fresh. How can I do this

Takes me to Barclaycard app, asks me to sign in, then literally just takes me to my Barvlaycard app, it doesn't link it to quickbooks, it doesn't even return to quickbooks. Even if I return to quickbooks manually it just starts the process again. Very frustrating for day 1 with quickbooks.

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It's normally automatically renewed

My VAT submission fails due to the above message. There are NO Exception transactions

I use QB Desktop Pro Plus 2022. I need to VOID an invoice. No money was collected. I have searched for an answer via the 'Help' button as well as Google for my version of QB. Nada.Thanks.

Nothing comes up when I load into the app

I'm introuble to log in on line from my lap top. I also believe I did setting and paying for 2 account by mistake. I'd like to speak with someone about that please.

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i want it to stop deducting money from my visa card

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Hello! We have a vendor who is having issues replying to our Quickbooks purchase order emails in their email client. We run Quickbooks 2020 and have no issues replying to the proper email in our gmail system. However, the vendor says the recipient doesn't swap to the correct email address, so they just reply to the quickbooks@intuit email address. Is there something that we can do to fix this or is this something that is on the recipients side and cannot be fixed?

Hi,We're trying to upgrade our credit card details, but the page requires county (can't update credit card details without it).We have been using QuickBooks UK for many years for our company, which is based in South Africa and we don't have UK address.There is no option to leave county blank.Please advise on method to update payment details.ThanksRob  

How to sign up with an address in Channel Islands? This option is not available on the drop down menu when choosing county.

To ensure the customers are receiving QuickBooks emails; Solution 3 here suggests configuring your server to accept QuickBooks online mail server house names and IP addresses:https://quickbooks.intuit.com/learn-support/en-uk/manage-customers/3-solutions-for-when-customers-aren-t-receiving-your-emails/00/239588/message-id/45 Do I need to add all these (o1.sg.n.intuit.com, etc) as DNS TXT records to my DNS settings of my domain name? Or should they be MX records? Why is there so many? Why isn't there a QuickBooks SPF record?