I appreciate you for sharing your concern with us, @nikki48.
I'd like to help and address the issue you're having with running your report and reconciling your account. Did you receive any errors when doing those actions?
If so, can you share them with me? This way, I'll be able to provide you the best fix for it. If you haven't, I suggest logging out and logging back in to your QuickBooks Online (QBO) account to refresh it.
I'll be around keeping an eye on your reply. The Community is always open to back you up!
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