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cannonmarques1-g
February 26, 2023
Question

How do reactivate my subscription

  • February 26, 2023
  • 4 replies
  • 77 views
Make payment for suspended account

4 replies

Nicole_N
Nicole_NQuickBooks Team
QuickBooks Team
February 27, 2023

Hi, @cannonmarques1-g. I'm here to help ensure you'll be able to reactivate your subscription.

 

It’s possible that your monthly subscription payment was not processed successfully. This is why your account has been suspended.

 

All discontinued accounts will have a view-only access mode. You can still read all your company data but can't add or edit data. Not to worry about it because you can reactivate your subscription at any time by updating your payment details.

 

Here's how:

 

  1. Log into your QuickBooks Online (QBO) account.
  2. Go to the Gear icon ⚙.
  3. Under Your Company, select Account and settings.
  4. Go to Billing & subscription, then select Resubscribe.
  5. Select the appropriate payment method and enter the updated payment and billing information.
  6. Select Resubscribe.

 

Make sure to double-check if the payment details are correct so the payment will go through.

 

Once the credit card has been updated, the suspension should be lifted shortly or at midnight PST. You can check this article for more insights: If your QuickBooks Online account gets suspended.

 

However, if your account is still suspended at that time, I'd recommend contacting our QBO Support Team. An agent will be able to look at your account details to determine the root cause of the issue.

 

Furthermore, check out this article on how to review QuickBooks charges and manage billing information: 

 

 

Feel free to leave a reply if you require further assistance reactivating your QBO subscription. I'll be here to lend some help. Stay safe.

L
ld729
June 8, 2023

Had to update(create account for intuit) as I am the new employee.  Now when I go into QB it says I need to reactivate the subscription  - however when I put in my email/pw it does not bring up my name and I cannot continue

 

M
Maybelle_SQuickBooks Team
QuickBooks Team
June 8, 2023

I'm here to help ensure you're able to log in to your QuickBooks Online (QBO) company file, ld729.

 

Let's ensure you've entered the correct username and password for your QBO account. We can also let the primary admin delete your current access to the program and resend the invitation to join. It can help refresh your access and resolve any potential issues. I'll guide you on how to do it.

 

  1. Go to the Gear icon.
  2. Under Your Company, select Manage users.
  3. Click the drop-down arrow under the Action column.
  4. Choose Delete twice.

 

The primary admin can also select the Resend invite link without removing you from the account.

 

Additionally, to manage the subscription and reactivate it in QBO, you'll have to sign in to the account as the master administrator. You have the ability to manage the subscription and reactivate it if necessary.

 

I've added these articles about adding users and reactivating accounts:

 

 

Please click the Reply button below if there's anything else I can do for you, I'm always here to help. Take care!

D
davidjhecht
April 4, 2024

I purchased an online upgrade.

R
Rasa-LilaMQuickBooks Team
QuickBooks Team
April 4, 2024

Thank you for following up on this thread, davidjhecht.

 

I'm here to lend a hand with your subscription. However, I need to gather more information about the issue to ensure I can provide the best resolution.

 

Could you please provide details on the help you need for your subscription? Have you experienced any errors or challenges while utilizing your QuickBooks Online (QBO) account? I appreciate any specific details you can provide, as they will help me identify the exact troubleshooting steps required to resolve your issue.

 

I look forward to working with you again, davidjhecht. Have a good one.

2
2112jbOFFICE
April 17, 2026
CAN I REACTIVATE MY SUBSCRIPTION WHEN ITS BEEN SUSPENEDED?
C
Candice14
Level 8
April 17, 2026

Good morning, @2112jbOFFICE. 

 

Thanks for chiming in on this thread. 

 

Yes, you can reactivate your QuickBooks Online subscription if it's suspended. You'll go to your billing and subscription in your account and update it to reactivate your subscription successfully. Here's how: 

 

  1. Go to the Gear icon, then select Account and settings.
  2. Tap the Billing & subscription tab.
  3. Under Payment method, press Edit.
  4. Enter the full credit card information by typing in the complete card number, name on the card, expiration date, and security code. Verify that the billing address in QuickBooks Online is the same one that appears on your credit card statement.
  5. Click Save Changes.

 

Once the payment is processed, the suspension should be cleared within 24 hours. 

 

For other frequently asked questions about a suspended account, check out this guide: Get help with your suspended subscription.

 

Feel free to reach back out if you have any other questions. Take care! 

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