Question

Not receiving text message with code to add user

Forum|Forum|3 years ago
November 15, 2022
1 reply
1 view

I just purchased Quickbooks Online a few days ago. I'm trying to add my accountant as a user. I get a popup saying I need a code, and asking if I want a text or call. If I choose text, I get a popup asking me to enter the code that was texted to my phone. But I never receive the code. The last four digits of the phone number that they show are correct. The same thing happens if I select receive a call instead. I never get the call. I can't find a way around this.

QuickBooks Online

M

Mark_R

Moderator

Thank you for trusting QuickBooks with your accounting needs, @JRWatSIA.

I want to ensure you'll receive a verification code so you can add your accountant to your QuickBooks Online (QBO) account.

One of the possible reasons why you haven't received a verification code through text or call is that the phone number entered into your Intuit account was incorrect. Though you see the correct last four digits of your phone number upon requesting the code, the rest of the number may be wrong.

To verify this, I encourage logging in to your Intuit account and going to the Sign In & Security section. From there, check the phone number being registered. Here's how:

Sign in to your Intuit account.
Click Sign In & Security from the left menu.
Make sure your phone number is correct under the Phone section.

If it's incorrect, change the phone number by clicking the Verify link. Then, enter your Password in the field and click Save when done.

However, if you've set the correct number, I suggest logging in to your QBO account using a private browser. Then, invite your accountant again and verify if you can receive a verification code. This is to rule out the possibility of a webpage issue. To open a private browser, press this shortcut key on your keyboard:

Google Chrome: Ctrl + Shift + N
Mozilla Firefox: Ctrl + Shift + P
Safari: Command + Option + P

If this works, they need to clear the browser's cache so the system can start fresh. If they get the same result while using a private browser, I recommend switching to a different one.

Come back to this post and let me know how it goes, @JRWatSIA. I'll be around to provide further assistance.

You may want to learn more about managing users in QuickBooks Online. This will help you customize each role and provide individual permissions for specific tasks.

Wishing you all the best!