Scammed after calling QuickBooks Checking support, US$5000 gone.

Cody_a - we had a similat situation happen with our quickbooks checking account. We have been fighting with greendot for months and months trying to get our money back to no avail. I currently have a case open with Quickbooks Support (Shelly) who is trying to help us figure this out. Case # 15161533422. Any assistance you might be able to give here would be very much appreciated. 

Welcome to the Community, . I can completely understand the situation, especially while trying to manage your financial obligations.
 

To make sure your situation gets the right eyes on it immediately, I've escalated your details directly to our Next Level Help team so they can step in and assist. Our specialized experts will thoroughly review your case history, including your ongoing support with Shelly, to get the full picture of what you're experiencing.
 

Please keep an eye out, as a team member will be reaching out to you soon with the next steps to help get this resolved. I hope the rest of your Monday goes smoothly!

This exact thing happened to me, as well, in April. I’m here today, still following-up on this. Actually, it happened in 2 accounts. $5000 from 1 and a little over $3000 from another. Because one was linked to a Bank of America account, they initiated a $5000 transfer from there, as well. As I noticed these tranactions pretty quickly, I notified both QB and BOA. BOA was able to stop it. QB said that they needed it to complete before anything could be done. However, in retrospect, I’m not even sure who I was speaking to, at that point. I’ve heard the term “account take-over”. Whatever the case or term, it has become painfully clear that the fraud was, somehow, initiated within the QB Checking system. From there, customer service numbers were spoofed and staff impersonations were added to all attempts to address the problem. Just called numbers in my phone log and the same behavior started. I’ve deleted all previously used numbers and have started trying to track down the proper, official departments. Seems that both QB and Green Dot Bank contacts have issues. I’ve spent a hell of a lot of time changing accounts, and re-establishing all the things that go along with that. Also, extremely important to anyone reading this...QB’s first communication was a denial to refund what was stolen. I am following-up and will not let this go. The fraud was initiated by the decline of a few small, normal transactions, which, when being supposedly addressed by customer service, somehow leads to big, unusual transactions being ushered through, even under protest, with no fraud alerts received. I am still missing $8k+. 

Update 6/29.

Summary: Issue Resolved! Grateful that Intuit stepped in and fully reimbursed me, including the $75 fee that the scammer induced. Now I can take a breather knowing Intuit took care of my incident.

Details: After being denied claims two times from Green Dot Bank, I was about (procrastinated because I got caught up at work) to report my incident to Consumer Financial Protection Bureau & Federal Reserve as some of the people suggested here. About a week prior of doing as planned, I got an unexpected but nice hand written card in the snail mail saying thank you for my patience and that they were working on my concerns from someone in so-called "Intuit's Office of the President". I'm not even sure what it was at the time, so I just ignore it. The 2 days before I put my act together and preparing docs to report to the Fed, I got a voice call from someone claimed to be from Intuit. The person on the phone was very nice and professional definitely not offshore. She seemed to have all my QuickBooks account info, plus she didn't ask me for any additional evident. However when she asked me if I could relink my checking account to my QuickBooks merchant payment in order for her to reimburse me thru ACH, I got hesitated. She explained that was the only way she could sent reimbursement, so I ended up linking a different checking account which I only left $20 in it with my hesitation that this could also be another scam. Long and behold after the weekend, all $5075 was reimbursed to me. I'm forever thankful that the person, name started with "J" from the Intuit Office of the President, called me twice to make sure I was ok and most importantly didn't treat me like I's being interrogated and I needed to prove my claim as a victim. This would be the end of my horrifying crazy incident. As to my opinion, Green Dot Bank is a big two thumbs down. As for Intuit, I'm super happy that I'm a customer since 1995 paying for my first Intuit license to use TurboTax. To those others here with a similar situation as mine, best of luck and hope Intuit has reached out to you too.

On 7/3/26 I was having some issues with my card getting declined while shopping. I called the number on my card and spoke to a number of people between QB and GD over a course of 5 calls in which most I had been hung up on. When speaking with the different reps, I was assured that my card would not decline anymore but it continued to do so. One rep said that he would escalate it and I would receive a call. So NOT to my surprise, I received that call from the same number on the back of my card. Thinking I could “trust” said company- I answered. This person recanted the entire issue from the day before- asked me to verify my info per usual and then proceeded to “work on my behalf” to rectify this issue. Eric the name given, then said he needed to verify me once last time and send me a code to the number on file-- He did, and thinking again this was a reputable employee and knowing that some companies do send codes for verification gave him said code- that also registered as intuit on my phone. After such a pleasant and trust gaining conversation- I hung up, only to realized that this rep had transferred $5075.00 out of my account to account ending in 8615.

I need my money returned immediately- It is ridiculous that not even the fraud department is open on the weekends. A police report has been filed and I will take it to the Fed level if I am not reimbursed immediately.