Security breach

Yes.  We do change our passwords regularly.  We don't reuse old passwords.  We use a combination of upper & lower case as well as a mixture of letters, numbers & special characters.  We do everything we can to keep our QBO Accountant's  accountant as safe and secure as is possible on our end.  We don't have a private server.  We expect the servers QBO uses to keep our accounts safe.  

This did not stop hackers from adding payroll checks to unknown employees and creating subcontractors and adding payments to be direct deposited.  Even while we were on the phone with QBO customer service, the hackers continued to create employees, subcontractors and payments to be direct deposited.  We changed our passwords MULTIPLE times DURING the phone call with customer service.

Unfortunately, we do not feel as if QB "has our back".  Just the opposite in fact, because our clients were instructed by QB to disconnect from us and to make sure we had "better security in place" before continuing to use our firm.  This is borderline slanderous.

We have yet to receive resolution to this issue.  In fact, the emails from QB have abruptly stopped even though the supervisor assured us that she would continue to email us the information we need to file the police report. Needless to say, we have never received any phone communication either other than the calls that we have initiated.  Ironically, we didn't receive one of your customer satisfaction surveys either.

If you have a name and number of someone in your company that can assist us, we'd welcome the information.

Protecting the privacy and security of your financial information is our top priority, @LizCPA.

I appreciate you for letting us know about your concern. In this case, to report a security-related issue in our Online Security Center: https://security.intuit.com/index.php/report-an-issue. You can also see there some insights and tips on how we protect your data and business information.

On the other hand, I also recommend contacting our support team. They'll pull up your account in a secure environment and investigate what's causing this issue. 

Here's how:

1. Log in to your QuickBooks account.
2. Select the Help (?) icon.
3. Click Contact Us, and give us a short description of your concern.
4. Choose Let’s talk.
5. Start a chat with a support expert

I'm also adding this resource you can read to learn more about privacy and security in QuickBooks.

Let me know in the comment section if you need further help. I'll be around to lend a helping hand. Stay safe and healthy always.

Thanks for letting us know about this, @33tlee.

Since Community is a public forum, we're unable to access your account information and check the charge you received for security purposes. That said, I'd suggest contacting our Customer Support Team to check the email further.

You can follow the steps shared by my colleague Divina_N on how to reach them. For support hours and their availability, see this article: Contact QuickBooks products and services Support.

Let me route you to these helpful articles about different emails that Intuit use in handling business information. 

• Is this email I received a legitimate communication from Intuit?
• Account Management

If you have any other follow-up questions, please let me know by adding a comment below. I'm more than happy to help. Have a good one!

I wish you didn't have to go through all that, MrLaser.

Can you share the website that you used to reach out to ProAdvisor? This way, we'll determine if they're connected to us. Our website has intuit.com on the link.

We're committed to keeping our customers' information secure. That’s why our contact number is no longer available on the webpage. Also, our support will not reach out to you unless you initiate a callback request and will not ask for a check payment while performing the troubleshooting steps.

To protect your security and privacy, here's how you can report this:

1. Head to this link: https://security.intuit.com/.
2. Next, click the Contact Us button.
3. Look for the Report technical support scams section and then click it. 

For more information, please visit this article: Identify Suspicious Activity, Phishing Scams, and Potential Fraud.

In case you need guidance from a live support representative in completing your QuickBooks tasks, below are the ways to reach out to them:

• What can we help you with?
• Contact QuickBooks Products and Services Support
• You can also visit our network of 20,000 QuickBooks Pros.

Additionally, I've added these resources that'll help you learn more about moving QuickBooks Desktop to another computer:

• Move your Company files to Another computer
• Move or reinstall QuickBooks Desktop to another computer

I always want to ensure all your queries and concerns will be resolved. If you have any other issues with navigating the program, please don't hesitate to keep us posted.

Hi there, @kyleaa.

I know how uneasy it can be when this happens. I want you to know that we're here with you. 

First, I recommend changing your password with a strong one. This way, it's hard for another person to figure it out.

1. Sign in to the Merchant Service Center.
2. Select Account, then Login & Merchant Accounts.
3. Choose Change your User ID, Email, and Password. This redirects you to accounts.intuit.com where you can make changes. Select Sign in & Security.
4. Click > to change your password.
   
5. Enter your current password, then enter your new password and then  Save. From now on, sign in to the Merchant Service Center with your new password.

Then, reach out to our Customer Care Support team. They can take a look at your account and perform an investigation.

Here's how:

1. Click the (?) Help icon in the upper right-hand corner of the Dashboard.
2. Select Talk to a Human.
3. Enter a short description of your concern and press Enter.
4. Click I still need a human.
5. Select Contact Us to connect with our live support.
6. Choose Get a callback.
   

Lastly, to avoid the trap and protect your data in the future, check out our online security tips to help you keep your information safe.

We also have a website where you can report phishing emails and other security issues. You can send the information directly to our security team. 
 

1. Go to the Online Security Center page.
2. Click Contact Us.
3. Look for Report a fake email (or phishing email) and click on it. 

Additionally, we have a guide on how to spot fake emails and how you can better protect and secure your account. Please refer to these articles:

• How to Recognize And Report Suspicious Emails
• How We Keep Your Data Safe

Please let me know if you have any other issues or concerns. I want to make sure everything is taken care of for you.