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A
alan8228
December 4, 2020
Question

Credit Card Not Appearing Under Transactions

  • December 4, 2020
  • 1 reply
  • 1 view

I connected my business cards, which is under Chase Bank. But nothing is showing up under transactions. It only shows my banks. I also cannot access any of the expenses from my credit cards. The only thing showing up is credit card payments I've made from my bank. I tried to reconnect but every time I do QB tells me I'm already connected. I'd be happy to disconnect and try again but there is no way to access my credit card on QB even though it is connected.

1 reply

DivinaMercy_N
DivinaMercy_NModerator
Moderator
December 4, 2020

Thank you for posting here, @alan8228.

 

Currently, there's an ongoing investigation about Chase bank not connecting with QuickBooks. Our engineers are currently investigating and working on an immediate fix. To ensure you'll receive updates on the current status of the issue and the resolution when available. I suggest contacting our Support Team to add you to the list of affected users. Here's how:

 

  1. At the top right, click the Help icon.
  2. Select Contact Us.
  3. Under What can we help you with?, enter Chase bank not connecting with QuickBooks.
  4. Click Let's Talk.
  5. You'll be routed into the Choose a way to connect with us page.
  6. Choose Get a callback or Start a chat.  

 

Also, if in case you want to manually upload bank transactions using CSV file to QBO, here's the article you can open for the detailed steps: Import bank transactions using Excel CSV files.

 

Then, to review each downloaded transactions, you have to categorize and match them into QuickBooks Online.

 

Should you need anything else, don't hesitate to comment below. I'm always around to help if you have concerns about connecting accounts in QBO. Stay safe and take care always.

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