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Marrow9900
March 5, 2023
Solved

Payee missing from bank register

  • March 5, 2023
  • 1 reply
  • 2 views

Hello,

 

I make invoice. Receive Payment for invoice. Make a Deposit by selecting that payment from Payments tab. 

Go to Chart of Accounts. Open my Bank account I deposited in. Transaction is there. Has all fields filled out with correct deposit and balance. However the Payee field is missing. 

 

After Receiving Payments the “money” goes to Undeposited Funds. I go to Chart of Accounts and double click Undeposited Funds. Everything is there with Payee name. On the Make a Deposit. I click Payments tab (it actually opens automatically) and all the Payee names are there for each payment I’ve received but not deposited yet. Some how the name gets lost after I do Make a Deposit. 

Anyone know what I’ve done wrong? Currently to fix the situation I’m manually entering every Payee in the Bank register after I complete the Make a Deposit. 

Thank you in advance!

Best answer by Bryan_M

Thank you for coming back to the thread, @Marrow9900.

 

We appreciate you for performing the steps that my colleague provided. I see the importance of being able to view your payee's name after making your deposit.


To help you clear things out. Whenever you make deposits, the payee's name will never show up since this field isn't there.

 

Moreover, if you want to view it in the register I'll recommend depositing your received payment directly to the bank.

 

If you want to combine multiple transactions into a single record so that it matches your real-life bank deposits, feel free to read this article: Record and make bank deposits in QuickBooks Desktop.

 

For additional questions, never hesitate to reply to this post. I'll be happy to lend a hand. Keep safe and have a blissful week!

1 reply

MichelleBh
MichelleBh
Level 8
March 5, 2023

I appreciate you entering the payee name manually as a workaround, @Marrow9900.

 

Let's make sure we figure this out. This way, you can free yourself time by not having to input the payee's name into QuickBooks by hand.

 

This is a strange situation in QuickBooks. Let's undertake some troubleshooting to determine the cause of the issue. I'd suggest running the Verify/Rebuild tool. Verify will identify any data corruption, while Rebuild will attempt to repair the observed damaged data. It also enables your QuickBooks software to refresh the company file's data.

 

Be sure to create a backup copy of your business file before you start the procedure. Having a backup allows you to restore it if any changes occur.

 

Here's how:

 

  1. Open the file on the company 
  2. Click the File tab and choose Utilities.
  3. Select Verify Data.
  4. If you see an error, return to the utilities menu and pick Rebuild Data.
  5. Follow the on-screen instructions. 

 

For more information, visit this link: Check and Rebuild Data in QuickBooks Desktop.

 

Additionally, make sure your QuickBooks Desktop is up-to-date. This way, you always have the latest features and fixes.

 

Remember to reconcile your bank regularly to ensure your books stay accurate at all times. 

 

Moreover, check out the following articles below to learn more about managing accounts payable and other related matters:

 

 

If you have more questions about handling your vendor bills, I'm always here to help. I'd love to hear more from you in the section for comments. Keep safe!

M
Marrow9900Author
March 7, 2023

I ran the Verify Data. “QuickBooks detected no problems with your data.”

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