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1 reply

MariaSoledadG
QuickBooks Team
June 30, 2020

Let's fix this issue, finishline-auto-.

 

There's an ongoing issue not being able to connect to Centerstate bank. Our engineers are working to get this fixed as soon as possible.

 

As a workaround, you can manually update your bank to refresh the connection. Here's how:

  1. Go to the Banking tab.
  2. Select the blue tile at the top for the bank account you want to update.
  3. Select the Update button. If you see a message about additional authentication, follow the on-screen instructions. Not all banks require this, but some do for added peace of mind.

In the meantime, I suggest contacting our phone support team to include you to the affected list of users. Here's how:

  1. Sign in to your QuickBooks Online company.
  2. Go to Help (?).
  3. Select Contact Us.
  4. Enter your concern, then select Let's talk.
  5. Choose a way to connect with us:
    • Start a chat with a support expert.
    • Get a callback from the next available expert.

For future reference, you'll want to manually upload transactions in QuickBooks Online to get older transactions. 

 

Please get back to me if you need anything else. I'll be here to help.

July 20, 2020

I'm trying to connect to Centerstate Bank for the first time, not update an existing connection. Is there a workaround for this?