bank feed to AIB

Greetings, Jm. Appreciate you performing the troubleshooting steps provided by my colleague.

I regret hearing about your experience when trying to connect to your bank in QuickBooks Online (QBO), please understand that this is not the level of service we aim for you to encounter.

Before anything, I'd like to confirm if you already tried updating your banking information and checking your bank or credit card's website. Verify if there are any maintenance updates, or if you need to establish a connection with QuickBooks. After confirming that everything is in order from the bank's end, please ensure that you select the correct bank name when connecting the account.

If you haven't done so already, I recommend following the instructions shared by my colleague or referring to this article: Bank errors and missing transactions in QuickBooks Online.

Moreover, if the issue persists you can manually upload the bank transactions via CSV file to continue with your banking task.

In the meantime, I recommend reaching out to our dedicated technical support team. They will utilize their available tools to diagnose and resolve the issue. Rest assured that they will diligently work to identify the underlying cause and provide you with an effective solution. Here's how:

1. Access your QuickBooks Online (QBO) company, go to Help (?).

2. Choose either of these tabs:

Assistant tab and type Talk to a human.

Search the tab and click on Contact Us to connect with a support expert.

3. Select the preferred method of contact (phone or chat).

Once your bank transactions are already showing, you can check out this article to learn how to properly categorise them.

Additionally, please reconcile your accounts regularly to keep them accurate and up to date.

You can always get back to me if you have other banking concerns, Jm. Just leave a comment below and I'll be glad to provide the information that you need. Take care and have a good one!